希爾頓歡朋飯店-格林納達(Hampton Inn Greenwood)

The facility needs a good cleaning outside and rates are rather high for the type of hotel and the area.

When we walked into the lobby, there was no one at the front desk to greet us, and it said go to first door on the left. No one answered at the door was walking back to the front desk, and someone came out from the back asking if they could help us. When we booked the room There was nothing mentioned about the hotel being under renovation. But later we found out the prices were jacked up due to a Christmas parade being in town. I think we were overcharged due to renovations and inconvenience. Light switches in the room did not work. Had loose wires under the AC unit. Not sure if they were live or not. On the website it says they had a pool which they did but it was not to be used Due to renovations. The bathroom did not even have a toilet paper holder due to renovations, toilet paper was on the back of the toilet.

The incidental charge at front desk after checking in. No final changes if all checks out. Why not inform the customer while making the reservation.

Staff is very courteous and nice and the swimming pool was working nice area staff was very helpful. Breakfast was an outstanding five star.

We booked our room 3 months in advance for our stay in Greenwood.  When trying to check in we were unsuccessful due to a system error. The manager on shift Sheila McCool was not very empathetic. My bank showed the hotel amount was deducted but the hotel's system showed differently. Mind you they had a few other guest that had problems checking in due to a system error. Instead of ensuring that we had a room, Ms. McCool left her shift before the problem was resolved. We traveled over 275 miles and she was not concerned that her guest was standing in the lobby with NO room.  Since there was no longer a manager on site we were advised there was nothing they could do. After speaking with my bank and still standing in the lobby for almost an hour, miraculously the hotel staff saw where the room was paid. Turns out the hotel implemented a new system and it was slow with updating the information. The lack of empathy and poor customer service made our experience at this hotel very depressing and unsatisfactory.

The staff was very friendly, spoke and interacted with all the guests. They all had a great attitude

I never got to stay at the hampton’s. I made reservations through *******. When I got to Hampton inn they told me they didn’t have any rooms. They said ******* had been sending people to them even though they were full and told them so. Hampton inn said they would contact ******* for me a refund , they never did, least I didn’t receive one. I have contacted ******* several times and have had no response or received my refund, I will never use ******* again, they are sorry. And I will never stay in a Hampton inn again, although it has always been my first choice. Never again

I payed for my room threw *******, and got to the property and had to pay again in order to get the room i have may statements on my credit card to prove it i would like a fill refunf for my stay with interest because i know capital 1 will still charge the interest on both card Thank you in advance

I was double charged, once from you guys and once from the hotel company itself for this stay.