Holiday Inn Express 嘉言(Holiday Inn Express Greenville)

My overall experience was great! Speedy check in , amazing customer service, and a great location in the heart of the city!

Outdated and dirty. The property seemed to be doing outside remodels but that wasn’t even the issue, the carpet had stains and the furniture had noticeable wear and tear along with stains. The door to my room appeared to be beaten. The mattress flung up while sitting on the foot on the bed! Very disappointing, was in town for my birthday and ended up having to book a nice room at the Hampton Inn.

There are a large amount of HS kids staying on the property. We reserved 2 double beds for 3 adults and were given a king and pull-out sofa bed because our room was given to someone else. So there is an adult sleeping on an uncomfortable pull-out bed. Even though we were next in line, the front person checked in the teacher with the kids first (most likely why our room was no longer available). Our room is also on the first floor next to the common area where all the HS kids are hanging out and being loud. The carpet is extremely dirty with hair on the floor and there are holes in the wall. Stay away - definitely not worth the $230 dollars a night and not the typical quality of a Holiday Inn Express.

Clean facilities and friendly staff. Convenient to ECU Health Medical Center. Building is older. Room was showing wear - chipping paint, furniture looking rough, etc.

The room is very dated and has water damage on lots of the property. There’s rest on the lamps. And there are people sleeping on the sidewalk beside the doors you come in. The same woman was sprawled out on the couch when I came down from the elevator this morning.

The hotel was clean and the staff was so very helpful and friendly. only draw back for me was the bed was too hard. But.... We would definitely use this hotel when in the area again.

Staff was excellent. Property and room shows wear and age. Vent in bathroom in desperate need of cleaning.

This was the 2nd time we stayed at Holiday Inn Express in Greenville, the first time was excellent all around, great service and staff. The second time started rocky with staff not wanting to be accommodating with some asks, but in fairness they turned it around and performed the service they had the 1st time. The room was about the same as the 1st time clean and well kept. I believe they are renovating the hotel so there were some water pressure issues with sink and toilet, but maintenance fixed the sink, toilet not so much, although no hotel is perfect. Breakfast is generally good for a free meal and the ambiance is pleasant and professional. Overall, if my family needed to go to a hotel again in Greenvillle that has decent prices we would go back to this one.

Very friendly and polite staff. Room was clean and nice complimentary breakfast. The outlet in the bathroom did not work and the ironing board could not stand on its own.