木泉套房格林斯伯勒 - 高點北

Awesome experience

Excellent lo recomiendo

Not accommodating at all long wait times for rooms the rroms smelled like pets it was bad i checked out earlier and went to other hotel

My room was empty for some reason. The only thing the room had was a bed with sheets and comforters, absolutely nothing else. No soap, no cups, no ice bucket, nothing not even a shower curtain. I notified the staff and they said they would fix immediately and in my two nights there no one ever came to fix the room. The hotel does not have staff on duty at all times When I checked out at around 9:45am on a Sunday the metal gate was closed at the front desk.

The property is great and the front desk ladies that assisted especially the one who came in on her day off to assist is much appreciated . What makes this property poor is the fact the front desk was closed down before the end business hours which left several of us customers in the lobby some for 1hour and a half just to check in and get our keys to rooms we already paid for . There was an emergency phone in the lobby that we all used until finally someone showed up which happened to be the lady on her day off not sure what happened with that and it was never explained . We stayed for an entire weekend our room did not have wash clothes and we dialed zero on the room phone and the gentlemen who answered just kept saying il bring them we never got them and everytime we went downstairs to ask someone the window was down and no one was available . We ended up having go buy our own. We never saw a customer service rep at the front lobby until Sunday check out time and that’s when she supplied cloths and towels after letting her know about the experience we had but of course it was to late we already bought . Definitely need a more reliable and available customer service representative to help weekend traveling guest

Can't even give a review of the interior of the hotel because no one was there to check us in. There's a kiosk to use for after hours check in and no one would answer us. Had to take my 76 year old father across the street to check in at almost 11pm because the malfunction in the process. Will not be trying this place again.