奧科尼湖雷諾茲麗思卡爾頓度假飯店

I was quite taken aback by the customer service I received at the front desk. When I learned that I was assigned to a room on the first floor, I requested a higher level, as my booking promised a balcony. The staff member informed me that there were no other options available. Upon entering my room, I was disappointed with the view and felt claustrophobic, as I couldn’t keep the curtains open with people passing by, which made me uncomfortable. When I voiced my concerns, they offered to move me to a different floor. However, I end up staying in the same room because I was too tired to move. I was disheartened because I wondered why my initial request wasn’t accommodated. It felt like my needs were overlooked, and paying $703 for a night in a room where I felt uneasy was not acceptable. I’ve stayed at Ritz Carlton before and have never experienced this kind of treatment. It’s important to prioritize customer satisfaction. Additionally, after receiving the keys, the staff member didn’t offer any directions, leaving us to navigate our way to the room on our own. 😔😔😔

Terrible service. Showed up at 12, lots of people inside, nobody greeting. Had no idea where to park and then we found out valet only. Bag help nonexistent. Small rooms, shower broken, would not recommend

Wonderful Quick Getaway This was a wonderful quick anniversary getaway. The entire staff at the Ritz made it so special. We did a couples massage at the spa and it was lovely and they also had a special anniversary gift for us. Once we got back from the spa the surprises kept coming, a bottle of champagne was sent to our room. This hotel really knows how to make a special occasion feel even more special.