格里斯The Mall at Greece Ridge附近住宿

I thoroughly enjoyed my visit to this exceptionally clean and modern hotel. Staff I encountered all were very professional. I had the opportunity to meet Steven, the hotel Manager and found him to be very friendly, knowledgeable and helpful as well as very professional and a truly perfect leader for such a property. Any time I return to stay in Rochester, I will always stay at the Rochester Airport Marriott. Thank you for everything!

我和妻子去探親時,住在羅徹斯特的這個位置(大約一年來一次2-3)。我們入住一直很特別,即使在Covid大流行期間,在入住時,Covid限制在前面被解釋過。有幾個員工認識我們,花幾分鐘時間和我們交談。前台的助手總是可以接近的,並且解決我們可能遇到的任何問題,即使只是告訴他們休息室的咖啡壺是空的。我注意到,每個人,包括女傭和維修工人,似乎總是心情很好,員工之間的互動總是令人愉快。房間乾淨舒適地安排。游泳池和健身室很乾淨,大小合適。早上的早餐總是儲存,有滿足大多數飲食習慣的選擇。我對這個位置沒有任何負面評論。

很棒的住宿地點。非常適合家庭和情侶。

很棒的家庭地方。首先,這裏所有的工作人員都很棒 - 非常友好,高效和包容!他們讓我們感到非常歡迎和舒適。接下來,脫穎而出的就是清潔。房間和公共區域,包括泳池區和牀單,都很乾淨整潔,不能要求更好,房間很舒服,走廊也很乾淨在早餐區,由於客人不斷進來吃飯,桌子保持乾淨。早餐很好吃,我們有很多項目選擇。他們保持了食品托盤。他們真的很注意這家酒店的細節。我不明白這裏的差評,因爲那根本不是我們的體驗。恰恰相反。我強烈推薦這家酒店,供您在該地區住宿。

不是很棒,不是可怕的。似乎有很多“常規”閒逛,享受彼此的公司,這似乎還可以。每個人都很友好。傢俱很充足,但顯然不是全新的。

我們對假日酒店很滿意,前台的人專業友好,房間很大,很乾淨,房間裏有微波爐,冰箱,咖啡機,第二天早上我們下去吃早餐。從穀類食品,到雞蛋,到百吉餅/吐司,再到果汁和咖啡,還有一台迷人的機器,一分鐘內製作了兩個煎餅。它們很好吃。那天早上走的時候,前台人祝好。對了,隔壁有個橄欖園,街對面是其他餐館。馬路下是加油站。

I am a Diamond member via Hilton Honors. We booked a 3 night stay Friday thru Monday on points for first 2 nights and paid for the Sunday night. The hotel took the total cost of the three night divided it by 3 and charged me $223 USD for a Sunday night stay even though the hotel was completely empty. Upon check out I questioned the front desk and told them that if I had booked Friday and Saturday on points and then made another reservation for Sunday paying at the members rate, it would have been much cheaper. The attendant agreed, but couldn't figure out how to correct it and advised me to call Hilton Honors to resolve and she would make a not on file. I have called Hilton Honors several times and no one can seem to help and advised that someone would call me back, that was a few months ago. Today I called Hilton Honors and they said there was no case file, of course. Todays agent (Theresa) agreed that If i had booked as described I ”probably” would have got a better rate. I asked why you wouldn't just extend a diamond loyalty member the best price, she couldn't or wouldn't answer that. I asked for a supervisor to speak to and she advised there isnt any??? Really.... everyone has a supervisor at a call centre and I was willing to wait. Rude, unwilling to satisfy a loyalty member and a general ”it's your fault for booking that way” attitude didn't feel good either. Hilton2 Suites didn't care, Hilton Honors doesn't care about customer service and I will assume if any Hilton people read this they won't care. Sad ending to what was a good relationship for personal and business travel. I'm done with this hotel and Hilton overall. They have the absolute worst customer service and there are plenty of other choices of hotel chains offering better loyalty programs and I bet they call back their customers to resolve issues. If you stay at this hotel and have a billing issue, GOOD LUCK