瀑布山飯店 - 阿桑德連鎖飯店(Calabogie Peaks Hotel, Ascend Hotel Member)

Property looks very tired and needs TLC. The pool and hot tub was out of service. Disappointed it wasn’t posted. The main driveway needs repaving.

Very expensive…and room not clean. When ask staff about cleaning the room properly, not helpful at all.

Shower was warm only a first few minute then cold. Quite isolated area. Only the place we can get dinner is the restaurant in the hotel.

Be WARNED, check in time ends at 10pm. We arrived around 10:30pm to find the reception desk and the hotel empty. There was an after hours number posted, but no one answered. We stayed for 45 minutes, walking around the hotel, looking for staff and calling the after hours number. Neither myself nor the ******* rep could get a hold of anyone. We ended up driving an hour to find a different hotel where the concierge laughed at my story. Neither one of us had previously heard of a hotel that ends check in at 10pm, nor one that leaves their guests stranded overnight. I requested a refund the night of our arrival, October 4th. After attempting to contact the hotel and following up with ******* five times over the course of two months (******* also couldn't reach the hotel during this time), I finally received a reply today (December 1st) that Calabogie Peaks had refused to provide any sort of refund, discount or credit. I hope you make some much needed changes to your policies.

Stayed for 2 nights, beautiful fall colours. Accommodations were clean and comfortable. The grounds were beautiful and loved the outdoor fire pit. The pool and hot tub were closed for maintenance and we were not able to use them. Continental breakfast was not a lot of variety but okay. Would be nice if there was a coffee/tea/got chocolate station for guests in the lobby as a suggestion

This property was fine everything and went well except the following. We were on a motorcycle trip. I specifically booked this place because it had a restaurant ( with a chef), so was going to be fine. When we arrived, we were told that the restaurant was closed on Mondays and Tuesdays. The last think we wanted to do was get back on the bike. I’m not sure if ******* is to blame for this false advertising or the hotel itself. But was certainly disappointed! Oh.. we were there on Monday!

The room is full of flys, and asked hotel to provide Raid or other insecticide, the answer is no. I fight tens of flies all night, they climbed your face and let you unsleeping .

The good: The staff were friendly enough. The food in the restaurant was great! Really liked the head chef. The king bed was clean and very comfortable. The not so good: The pool and hot tub were not open which was very disappointing! The hotel looks in need of a solid renovation, everything is tired looking. The sofabed in the suite was not good. The small suite kitchen needs things like a cutting board, knife, wine opener, can opener tea towels etc.

Spacious room and clean Toilet was broken, bathroom door squeaked terrible, Breakfast awful, (asked for a bottle of water, said no, asked for a glass of tap water said they had none, room was out of coffee. When we arrived (early) we had a pleasant lady on the desk after that we had a lady who was not pleasant. Would not go back. P.s. First time I have written a review, 1st time I have been so disapointed