Hidden charges at checkout! AVOID! Booked a family room with breakfast for a fixed price, which included a breakfast price FOR THE ROOM. Booked on BW's own website!! At checkout, Hungarian Judit charged us 15 EUR extra based on the number of people. The hotel website guaranteed a price, super unfriendly Judit chsrged us extra! We explained the website only allowed breakfast for the room but she was stubborn and put greed over customer service. Left Hotel Strasser with a bitter taste of being cheated and thus (a) will never return and (b) be forced to out this con on TripAdvisor. Never coming back here, good riddance and 1 star!!
Plus points - the location is good and the rooms are a decent size with decent facilities Minus points - the staff friendliness was a bit hit and miss - some where great, some not so helpful. The room service was a bit patchy - one day no towels, another day tea and coffee not replenished. The parking was also not ideal - I booked this hotel because it had hotel parking. I arrived around 10pm and was told the car park was full and I'd have to find somewhere to park myself either on the road outside or search the internet for a car park close by! Not really what I wanted to hear having travelled for around 12 hours - fortunately there was one remaining space fairly close which was a relief. We were lucky for the remainder of our stay that we managed to get a space in the undeground car park. If you do get a space the car park is really good - well lit, modern and easy to park with good room for each parking space. Overall our stay was ok.
Hotel very comfortable for a short city visit. Rooms are clean, beds are very comfortable, duvet is so nice. Carpets in room give it a more basic feel but the room has what you need for a short trip. Rooms are quiet. There’s no frills but has what you need. Breakfast is fantastic. Staff are polite. Good location for public transport: trains, buses & trams. It’s an easy 20 min walk into the centre Hauptplatz der Stadt Graz.
The hotel is in a great location, being an easy walk to many tourist attractions. Our superior room was of ample size, but had lots of unused space. The full length windows opened onto a faux balcony which offered views of the clock tower, the nearby square and interesting buildings. The bathroom was small, but serviceable. As a Titanium Discovery member, I was given a nice plate of cakes, a bottle of water and a room upgrade. Staff were friendly and efficient. Pre-stay emails were responded to promptly, questions answered and requests granted. Breakfast was fine with a good selection of cold cuts, bread and bakery items, juices, food warmers with the usual offerings plus eggs to order.
Pleasent surprise! We stayed there for two nights and everything was taken care of. We mentioned that we have 2 toddlers and the rooms were well prepared for it. The whole room was spotless and clean as well as the bathroom. Our beds were clean and it felt so good to sleep in it. Breakfast was excellent and we had everything we wished for. The personnel is very friendly and accommodating. If we ever visit Graz again, this is the place we want to stay in. We can only recommend it. Best regards!
This hotel is very modern and very clean. The service here is wonderful. The furniture in the rooms give you the vibe of an IKEA showroom. The WIFI internet is SUPERB. You are minutes from downtown and the happenings. This hotel has a wonderful bar. There is a McDonalds that sits across the street and on the other side of that is Messe Congress Graz arena. You will surely enjoy your comfortable stay here.
I always stay in Hotel Gollner when I am in Graz. The staff are wonderful – they are so friendly and professional. I always receive a warm welcome and they remember my last stay. Luna (the hotel dog) is an excellent bonus, as is the dog friendly nature of the hotel generally. The rooms are super clean and just right for business trips or weekends away.
Friendly and polite staff, perfect breakfast! Parking availability , either the hotel's or across the street on public parking. Reasonable distance from city center aproximataly 15min walk. Clean and huge room, comfy and large bed! Need to say more?