舒適套房飯店-DFW N/葡萄藤

coffee on wall in room. phone didnt work. fridge didn't work. Told front desk he kept saying it takes time. gave it a long time. He came up and checked it and said he would tell maintenance in the morning I explained we had just bought alot of cold groceries that would ruin. But nothing was done! We paid too much for all our food to ruin! He first said all rooms were full but then said if a reservation didn't show we could have their fridge. Why couldn't he switch them? Why do they get a working one and we don't when we have kids alot of food and we're here first? It's just not ok and I do not feel that we were treated like valued customers. Our cold food totalled $62!.we leave tomorrow and we needed that food for our kids to be able to have food for our long trip tomorrow! Now they have nothing and we have to put out even more money! I'm extremely upset about it! And even if management were to offer us a deduction on the room, which we expect at this point, it will take several days to reappear on our card! This is just NOT ok!

Needs help! This hotel is doing some painting. The room we asked for was not available so we were moved to a floor that was still being painted. The hallway was covered in plastic. Later, there was a burning smell coming from the whole hall. When we called the front desk, they just said there were no alarms so they didn't worry about it. It smelled all night. No one ever came to look at the issue.