大急流城北歡朋飯店(Hampton Inn Grand Rapids-North)

Great staff location everything was great

Excelente propiedad. desayuno exquisito y buen trato.

I didn't actually stay as planned. I contacted Orbitz two days beforehand and asked to ADD AN EXTRA DAY to my reservation and was informed that I could not due to it being a non-refundable booking. I told the agent I understood not being able to cancel, but not being able to add to my length of stay made no sense. He offered to contact the hotel on my behalf and I waited half an hour(!) before he came back and said Hampton was not willing to let me add a day. He asked if I wanted to cancel the reservation and I told him if I had to pay a penalty, I would just keep it and contact the hotel myself. Then he said there would be no penalty because the hotel had approved a complete refund. By this time I was rather peeved about the whole situation so I told him as long as it wasn't going to cost me, he could cancel it. And even after he said it was canceled, I continued to receive text and email reminders. (And requests like this one to review my stay. It still remains to be seen if I will get my refund or not.) The real kicker is that I went back later and it showed the same room and dates I wanted as available for a slightly lower price!

The only complaint here was that the parking for the property was full. The back side of the building has parking as well. Although the front desk attendant was notified several times based on her own admission that 2 fill size pick up trucks with trailers were taking up 13 parking spaces close to the entrance nothing was done. It was 23 degrees out that night when we arrived at midnight. After a very brisk walk all the way around the building we did find the hotel to be very nice.

Room was very comfortable and clean. Check In was super quick and Easy. Check In and other staff members were very friendly and attentive!!!

We had an issue with kids slamming doors but the staff was prompt at taking care of the noise. Perfect weekend and the hotel was beyond quiet with it being fully booked never heard people passing room or talking. Definitely on our list to return. Staff was friendly and outgoing. The GM even helped me in our room.

Truly unfortunate timing. There was a rowdy group of people that was present… management didn’t resolve situation for almost 2-2.5 hours. When we spoke with management in the morning, all we got was a “sorry”. Hampton inn is usually a solid family base, and it felt like it should’ve been dealt with quicker in the early wee hours of the morning.