大章克申希爾頓逸林飯店

I always stay at either 4 or 5 stars hotels. Selected this hotel amongst others as I think it would be the same standard as other Hilton hotels but I was totally wrong. I might get pleasant stay if i chose either quality Inn or Super8.

Nice town

Being that old by staff that we have to leave before scheduled check out time due to power being shut off at hotel. I feel like if we don’t get full amenities and time, some money should be refunded. Also A/C sucks. Not great for Grand Junction. Power went off before scheduled time. The emergency lights in the stair well were mostly burned out making it dark and difficult to navigate. We tried to assist an elderly couple stuck on the 3rd floor as the elevators were also out even though they were supposed to be operable. We made management aware of the couple needing assistance and they made it clear they were not at all concerned and seemed and acted as if we were an inconvenience to them. When I asked about timing of power outage changing, emergency lights in stairwell, and elevators concerns, manager simply said not our problem, and blamed the utility. I she reached out to Hilton regarding poor customer service and lack of planning and care from hotel staff.

The hotel needs updating but if you aren’t going to update it then it needs to be at least clean. Hallways were dirty, elevators dirty. When we arrived in our room there were visible stains on the carpet and room smelled like old smokers room. Bathroom floor had not been swept or mopped, if it had been mopped then it is time for a new mop and clean water. The toilet had been used and not flushed. In addition there was a mold ring around the toilet so it had been sitting a while. The bathtub was dirty, we decided not to shower. The hand towels had been used and the sink was dirty. Bed looked like clean sheets so we went to sleep. Left as soon as we woke up at 5am.