Fiasco! The hotel didn't provide the exact address and they did not respond to messages after 4:40 pm. The air conditioner did not work. They responded to our request for a repair with a "crying emoji"!!! When we insisted that we needed cool air, they said we had to wait until next morning. Mind you, this is Granada, 37 degrees, and we are a family with a child. Of course, no one showed up in the morning for a repair. The hotel advertises as having a washer (the main reason why we selected this place). The washer did not work (it was plugged but didn't even receive electricity). Noone around and they do not respond to messages "after business hours." Since I had already put the detergent in, I had to handwash three people's dirty laundry of five days by hand! The only good thing about this hotel is the view of the Alhambra. Many other places have similar views.
The hotel did not respond to ******* either, and ******* is offering no help.
Stay somewhere else.
翻譯