皇后飯店(The Queens Hotel Portsmouth)

Poor room, poor view, nice staff, part cold cooked breakfast Had to return a beer twice because it was off, barman eventually replaced it with a bottle but did not adjust the £1.50 price difference.

Very poor room with dripping broken water pipe noise outside all night, see photo, part of breakfast was cold, had to return a pint of beer twice because of a sour taste.

Sunday check in was fine and Monday morning when we went out but on our return in the afternoon the heating was off and the rooms freezing,it was not turned on until 1845 so when we went out the room was just warming up.Terrible service and we think we are due a rebate

Fantastic trip staying at The Queen's Hotel. Even during festival time which is probably one of the busiest times of year all the staff were polite, friendly, efficient and super helpful. It might not be the most modern hotel but the charm and staff helped make our trip even better.

A beautiful building in a very convenient location. I opted for one of the rooms not yet refurbished, which the hotel made absolutely clear at the time of booking. Whilst a little tired, as expected, it was large, comfortable, very clean and had everything I needed. What really made my stay was the fabulous staff; reception were attentive and very polite, the room servicing I spoke to were cheery and polite, the bar staff in particular were an impressive team - they dealt with efficiency and good humour on an absolutely mad Saturday afternoon / early evening related to some event, but still made time to look after my friend and myself with well made cocktails, and the next day to have a little chat with us in the evening. Whatever the hotel is doing in staff recruitment and training, they are doing it right, and that made my stay more pleasurable.

Booked an un-refurbished large sea-view room on 3rd floor. Expected it to be 60's vintage which was the last time I'd been in the hotel. But it was acceptable, except for the minuscule flat screen TV. However, the wifi signal was very weak, perhaps a booster malfunction. Once the manager, Dan, verified that, he said it shouldn't be like that, apologized, and switched us to a refurbished room on the first floor with strong wifi. We were impressed with his response, and really enjoyed the stay and the room. Thanks, Dan

Checking in/out staff were very vague didn’t tell us what floor our room was on, made booking breakfast seem an effort for them, didn’t ask how our stay was on checking out. Generally not bothered, just a tick box exercise for them. Room very basic! Poor carpet although felt clean. Mattress was very boney, furniture chipped, bathroom toilet loose, bath panel needs replacing. Windows whistled due to wind which we lodged a piece of card in to stop the noise. Again all very clean, just looked tired and generally worn. Hotel lobby and dining room looks great! Staff in the restaurant were lovely. Breakfast was very good. Pick off menu and pastries and yoghurts. Great hotel to use as a base, close to sea, gunwharf and had a good sea view. We stayed in a standard double room with sea view, maybe the superior rooms were much nicer.

Lovely hotel. Nice large family room. Staff were really helpful & friendly. Highly recommend :)

Really pleased with the service received at Queens hotel- the standard double room was too small for our needs, and we received an upgrade with a minimal fee. Many thanks to reservation manager Jason, much appreciated. The hotel is recently renovated and has a lovely vintage feel. The room was tastefully done, with the needed amenities. Shower was small, and no air con meant the room was a little warm, but the sea view more than made up for this. The breakfast was delicious and freshly cooked, and the bar is reasonable.