BSA假日公園飯店

I think was the most disappointing holiday ever. The food was horrible, same every day, honestly cut the dill people, not everyone likes it. And not the dill was the problem, very low quality food, and so very little option, my daughter by the end of the stay throw up from the smell. Now the rooms, when I enter the room, was relatively clean, but when I enter the room the shower curtain was very dirty, like, 100 y used never washed dirty. I asked to be changed, and the cleaner came with an bleach spray trying to clean it, I had to go out from the room because of the smell. After asking again to have it changed she put another one a bit cleaner. Also they are not changing towels every day, in 7 days she never changed bed sheets, abd she cleaned the room once after asking the reception twice, first time the glasses boy from reception told me that I need to put the sign on the door, please make my room, I did, but she only changed towels, second time I've complained to the manager, actually my husband did, and she hovered, but her smiling face made my day, it was like I was asking something out of order, not something I've payed for. Now the pool, the water normal, full of bleach like all the pools, the entertainment is so bad, the Indian song haunts me even now, and the games, two girls that barely speaks English, tried, but honestly I hope they are not dreaming of becoming actresses as n9t much talent there. And the sitting chairs by the pool, so dirty, like so dirty, food on the floor, mattress stained horrible. So please stop take advantage of people, this is an 2 start hotel, maybe 3 if I'm on a good side, but never 4.

Rooms are fine, can't say the same about bathroom. No chance to have a good food there. Hotel should have 2 or 3 star's not 4. Very disappointed. All inclusive but no chance to have something between lunch and Dinner because Bulgarians neighbours nearly fight who will be first near pizza and take more food

Amazing hotel friendly staff, Good for teenagers my are 14 and 17, Food lovely. Good location too. Definitely will be back soon hopefully. Missing it already. Thanks for lovely holiday, Staff go out of there way to help.

I just spent 4 days with my family and just once cleaner ask if she can clean room but nobody clean my family bedrooms for 4 days. Food was awful, not tasty and very small choice. I spoke with some people who stayed at the hotel and they complained about horrible food as well anc cleaners. This hotel shouldn't have 4 start, I've been in many hotels around Europe and the same standard been in a 3 stars hotel, our 4* hotels been amazing.