經典英國哈特雷莊園飯店

Excellent hotel though staff in bar and restaurant could be better trained

Excellent, great spa facilities and staff excellent. Would return.

The room was OK abit small with no view. The first night was OK, slept well, the 2nd night was terrible, a massive party, lots of people making it'crowded' I like Coldplay but not when played full blast at midnight when I'm trying to sleep. I shut the windows but that made the room too hot. I asked for ear plugs but they weren't available. The room walls were paper thin so a retiring guest turned his TV on loud, then snored. By 2am I was exhausted and despairing. I asked the night porter for the TV to be turned down, which happened. I couldn't wait to leave. The grounds are beautiful. The staff polite. No lift. If they are going to host large parties they need to consider the guests who aren't part of the celebration and offer rooms away from the celebration to act as a buffer zone from the noise or provide ear plugs and an apology

2 single beds to make a big double. Zip running down the middle very uncomfortable 1 matress sunk the other was firmer. Spa was very full. Room.was cold. Told the desk they said heating comes on at 6. Room.was still cold. No other way of heatimg it. Still cold in the morning. Warmer by the door but by the beds was cold

The impressive property is set alongside fields and has an amazing, fully functioning spa. The staff are all very approachable and friendly. It was a let down by the vegan food - £14 for a salad where the lettuce was just iceberg, and the 24 hour menu contains NOTHING without meat / dairy. Even the hummus & pitta contains dairy, and the hummus was not available anyway for the entirety of our stay. Why don’t you just take it off the menu?

Lovely location, super grounds and the lounge is beautifully comfortable - we would definitely go back. We didn't try the spa this time, although it was clearly a popular facility. On the downside - our room was quite noisy (lots of bumping around from outside and we knew every time someone next door turned on their water...) and looked overdue for redecoration and modernisation. Service was friendly and efficient at breakfast and in the bar.