邁阿密的帕爾默達德蘭的塔克

Excellent service, easy checking and checkout process. The apartment had all the amenities that we needed.

Nickel rien à dire

We liked the property because it was clean, spacious, and had large windows. The swimming pool on the 8th floor was large and refreshing. However, there were a few drawbacks. Guests can only use certain elevators, which makes getting to the car garage a long walk since there is only one elevator per floor. If you use the wrong elevator, you may get stuck because the doors will not open, and the elevator will not move up or down. This happened to us, and we had to wait half an hour before someone opened the elevator door from the outside to let us out. I called Kaza's phone number for assistance, and after a ten-minute wait, I was informed that they would submit a ticket for help. Although I explained that I suffered from claustrophobia and was panicking, the customer service representative told me she couldn’t do much from the phone but assured me that I would receive a call from someone local in a few minutes. This call came the next afternoon, asking if I still needed help. While the property itself is nice, if you don’t prioritize customer service, then this is the place for you. When I called to speak to a manager about the situation, it was a waste of time; Chuck kept repeating himself like a robot. There was no accountability, care, or human concern. Overall, the customer service experience was disappointing.

Muito boa Acomodação excelente. Sempre ficamos no Tucker quando vamos a Miami. Localização boa, prédio seguro e com estacionamento gratuito. O apartamento em que ficamos dessa vez tinha alguns sinais de uso. Encontramos alguns insetos na cozinha e a torradeira não funcionava, porém não deixaria de escolher a acomodação por esses motivos.

The one bedroom apartment was perfect for me and my teenager. The kitchen had the pots/pans/plates/cups/silverware/etc that we needed. The apartment was spacious for us. The bed in the bedroom was comfortable enough, but the sofa in the family room needs to be replaced. It has obvious signs of wear and made noise whenever you sat down, stood up, etc. The fitness room is great, and the pool amazing. I wish the property had let us know that the hot tub was out of order, but I suppose that wouldn't have changed our plans. The 21st floor outdoor space was lovely. All in all, a great apartment to stay at and close to Dadeland Mall and a Target. Convenient location.

The apartment-room 417 was great but we had an A/C room next to it and it was very bothersome at night. The noise made us wake up several times at night. It was very loud and persistent. Otherwise I would have given a better rating.