邁阿密的帕爾默達德蘭的塔克

The unit had roaches. The pool was closed the whole two weeks I was there. In my opinion they charge too much to have you dealing with roaches and not being able to use all the amenities. They don’t replenish any toiletries like toilet paper or paper towels. For what they charge they should.

We liked the property because it was clean, spacious, and had large windows. The swimming pool on the 8th floor was large and refreshing. However, there were a few drawbacks. Guests can only use certain elevators, which makes getting to the car garage a long walk since there is only one elevator per floor. If you use the wrong elevator, you may get stuck because the doors will not open, and the elevator will not move up or down. This happened to us, and we had to wait half an hour before someone opened the elevator door from the outside to let us out. I called Kaza's phone number for assistance, and after a ten-minute wait, I was informed that they would submit a ticket for help. Although I explained that I suffered from claustrophobia and was panicking, the customer service representative told me she couldn’t do much from the phone but assured me that I would receive a call from someone local in a few minutes. This call came the next afternoon, asking if I still needed help. While the property itself is nice, if you don’t prioritize customer service, then this is the place for you. When I called to speak to a manager about the situation, it was a waste of time; Chuck kept repeating himself like a robot. There was no accountability, care, or human concern. Overall, the customer service experience was disappointing.