可可檸檬吉利度假村

Very nice rooms with a local building experience. We enjoyed it here! Only thing we need to mention is (probably because of low season) it was quite odd that the staff chilled in the hotel. They were laying on the sun loungers and on the terrace of a room too. It was a little confusing because we basically saw them most of the time relaxing on their phone when the hotel area did not look good. Otherwise they were friendly when we spoke to them :)

This place is amazing!! The service is top notch, the rooms & amenities are so beautiful. Swim up bar with the perfect pool temp. Rooms have balconies or covered veranda area. Free bicycles & very-fast WiFi. Made to order breakfast included - I highly recommend their poached eggs & watermelon juice 😊

Myself and a friend stayed at this accommodation for one week (2 different rooms) and had an amazing time; beautiful facilities, helpful staff and great summer vibes. After one week, we left the accommodation (after we settled all our payments, of course) and I returned two days later (we stayed at another island for a couple of nights) for a few more days on Gili Trawangan by myself; that's when the poor management reared its ugly head! I requested to book for 3 more days (remember; after having paid for 7 days for TWO rooms) and due to a POS machine issue (that I later found out, most other vendors on the island know about: Mandiri Bank POS machines don't 'play well' with the UK's HSBC bank cards) the amount for 3 days was seized from my account 3 TIMES OVER (cause the member of staff tried 3 times), yet WITHOUT the amount appearing in the vendor's account. I was extremely polite about it, saying that I will be withdrawing some money in cash and paying that way, but that's when the harassment began... and I don't use the word harassment lightly! For the next 20 hours, every single member of staff would ask me "Have you taken money out?" at every sight of me, culminating at the event that made me leave the accommodation: The following day, the "manager" came to my room at the middle of the day, whilst I was enjoying a cocktail, and told me I have to pay if I want to stay at the accommodation... after having paid for 14 nights, only one day into my 3 day additional stay and after their POS machine charged my account 3 TIMES the amount of my 3 day stay already! This, when combined with unprofessional behaviour by the manager, repeating the same sentence again and again as if I were stupid - "it's not out fault!" wait... is it mine? - managed to ruin one of my limited days of vacation on the island as I had to pack my stuff and roam the streets with all my luggage in search of another suitable accommodation, under the heat of the Indonesian sun at midday, cause the manager refused to allow me to pay "when it's certain that the previous 3 attempt at payment were indeed unsuccessful".