阿斯頓日落海灘度假村 - 吉利特拉旺安的評論

住宿方回覆: Dear Guest,Thank you for taking the time to share such a detailed and thoughtful review! We are truly delighted to hear that you enjoyed your stay so much that you extended multiple times. It’s wonderful to know that you appreciated the peaceful and scenic west side of the island, along with the breathtaking sunsets over Bali and Mount Agung.We’re glad you found our buffet breakfast, comfortable king-size room, strong air conditioning, clean pool, and attentive service staff to your satisfaction. Your kind words about our team’s dedication and prompt responses mean a lot to us, and we will be sure to share your feedback with them.We also appreciate your understanding regarding the laundry conditions on the island and your insights into getting around, renting bicycles, and finding local dining options. Your tips will surely be helpful for future travelers!It’s great to hear that you enjoyed our beachside open-air movie nights, free lobby snacks and drinks, and overall atmosphere at the resort. We always strive to provide a memorable and comfortable experience for our guests.We sincerely thank you for choosing Aston Sunset Beach Resort and for sharing your positive experience. We hope to welcome you and your family back again for another relaxing and enjoyable stay in the future!Best regards,Emanuel Prasodjo AdjiGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for choosing to stay with us again after many years, and for taking the time to share such detailed feedback. We're glad to hear that our staff provided you with a warm welcome and that you appreciated the helpful adjustments made by our front desk team, as well as the welcome drinks and water dispensers. It's also wonderful to know that you enjoyed the breakfast, the large swimming pool, and the unique experience of snorkeling and watching turtles right in front of the hotel.We truly value your honest comments about the condition of the rooms, cleanliness, and certain areas that could benefit from renovation. We are always striving to improve, and your feedback will help guide us in making future updates to enhance the guest experience. We're also sorry to hear about the issue with the hot water and will address this with our maintenance team.Thank you again for your detailed review, and we hope to welcome you back for another memorable stay in the future.Warm regards,Emanuel Prasodjo AdjiGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay at Aston Sunset Beach Resort, especially our delicious Indian food, refreshing green soft drink, and cost-effective Indian breakfast buffet. It’s great to know that the food met your expectations and that you found our service to be very good.We truly appreciate your kind words and hope to welcome you back again—maybe next time, you can catch the breakfast a little earlier to enjoy it even more! 😊Best regards,Emanuel Prasodjo AdjiGeneral Manager

住宿方回覆: 尊敬的客人， 非常感謝您與我們分享對您的體驗如此詳細和正面的評價。我們很高興得知您能夠從我們這裡欣賞壯麗的日出、原始的白色海灘以及阿貢火山的壯麗景色。很高興知道我們的海灘晚餐和免費電影為您的住宿增添了額外的價值。 我們了解前往吉利島的交通面臨的挑戰，並很高興聽到我們的接送服務在 Bangsal 港口的熙熙攘攘的環境中為您提供了無縫舒適的體驗。您的比較凸顯了可靠且無壓力的旅行安排的重要性，這是我們很自豪能夠提供的。 我們認識到島上淡水的珍貴性，感謝您對我們海水池的理解和適應，這是我們對永續發展和環境保護承諾的一部分。 我們也很高興注意到您對不同客人群體的觀察以及我們飯店提供的超值性價比。很高興得知您發現我們的價格具有競爭力，讓您獲得非常滿意的住宿體驗。 我們期待您回到我們的小天堂，享受另一次難忘的旅行。我們非常感謝您的善意話語和回饋，並激勵我們繼續為所有客人提供卓越的體驗。 溫暖的問候， 伊曼紐爾·普拉索喬 總經理

住宿方回覆: 尊敬的客人， 感謝您與我們分享您的正面經驗！我們很高興聽到您發現我們的酒店非常好，特別是享受觀看日落和戶外電影之夜的黃金地段。很高興知道這些功能有助於提高您的整體滿意度，並且您發現我們的定價很有價值。 我們努力以具有競爭力的價格為客人提供獨特的體驗，因此非常感謝您的回饋。它激勵我們繼續增強我們的服務和產品。 我們期待將來有機會歡迎您再次入住，享受難忘的住宿體驗。如果您對下次造訪有任何建議或需求，請隨時與我們聯繫。 溫馨問候， 伊曼紐爾·普拉索喬 總經理

住宿方回覆: 尊敬的客人， 感謝您與我們分享對您的體驗如此精彩的評價。我們很高興聽到您認為我們酒店非常好，環境令人愉悅，性價比很高。得知您對我們的海灘餐廳和酒吧特別滿意，並且您欣賞我們所在地的日落美景，我們感到非常振奮。 我們也很高興得知您發現我們的酒店環境非常好並且適合家庭和兒童入住。為所有年齡層的客人創造溫馨愉快的體驗是我們的首要任務，您的回饋證明了我們在這一領域所做的努力。 我們非常感謝您的善意之言，並期待您和您的家人在不久的將來再次入住，享受難忘的住宿體驗。 溫暖的問候， 伊曼紐爾·普拉索喬 總經理

住宿方回覆: 尊敬的客人， 感謝您與我們分享您的美好體驗！我們很高興聽到您發現我們的酒店物超所值，其清潔度、大型游泳池和豐富的早餐選擇滿足您的期望。很高興得知您喜歡晚上在我們餐廳酒吧的熱鬧氛圍，您可以在那裡吹著海風放鬆、享用晚餐、享用果汁或看電影。 我們也很高興大廳提供的免費小吃、冰茶和水讓您滿意，很高興聽到我們的冰茶受到您家人的歡迎！ 關於距碼頭的距離，我們感謝您的回饋。我們理解，對於攜帶行李的客人來說可能會有點不方便，我們一直在尋找方法來改善客人的可及性和便利性。對於未來的訪問，我們很樂意協助安排從碼頭到酒店的交通，以確保順利的抵達和離開體驗。 再次感謝您選擇入住我們酒店並感謝您的美言。您的滿意是我們的首要任務，我們期待您和您的家人再次光臨，享受愉快的住宿體驗！ 此致， 伊曼紐爾·普拉索喬 總經理

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our service and location to your satisfaction. These are areas we pride ourselves on, and we're glad they met your expectations.However, we are deeply concerned to learn about your experience regarding the security of your belongings. Please accept our sincerest apologies for any distress this has caused you. The trust and safety of our guests are paramount, and we take allegations of this nature very seriously. We have initiated an immediate investigation into this matter to ensure such an incident does not occur again. Additionally, we would like to offer our assistance in resolving this issue to your satisfaction. Could you please contact our guest relations manager at your earliest convenience? We are committed to making this right.Thank you again for bringing this to our attention. We value your feedback and hope to have the opportunity to restore your confidence in our hotel.Sincerely,Emanuel PrasodjoGeneral Manager