住宿方回覆: Dear Ms Jiewaishengzhi,Thank you so much for your wonderful feedback! We are delighted to know that your stay exceeded expectations and that you enjoyed our strategic location, comfortable rooms, and the hospitality of our team. It’s truly rewarding to hear that you had such a restful and enjoyable experience with us.Warmest Regards,I Komang Wira MerthaFront Office Manager
住宿方回覆: Dear Mr Handan,Thank you for taking the time to share your experience with us! We're glad to hear that you enjoyed your stay, the lively atmosphere, the clean rooms, the spacious bathrooms, and especially the warm and polite service from our staff. It’s also great to know you took advantage of the 15% dining discount and enjoyed your meals with us over several days.We sincerely apologize for the inconvenience you experienced with the showerheads in both rooms. Your feedback is very helpful, and we’ve shared it with our maintenance team to address the issues in Rooms 1125 and 1126 promptly.Thank you again for your honest review, and we hope to welcome you back with an even better experience next time.Warmest Regards,I Komang Wira MerthaFront Office Manager
住宿方回覆: Dear Shuiqianbuqiatang,Thank you for sharing your thoughtful review! We're glad to hear that you enjoyed your overall stay, especially the delicious and varied breakfast, the cleanliness of your room on the second floor, and the warm hospitality of our staff.We appreciate your feedback about the AC in the breakfast area and will look into ways to improve comfort for our guests. We also understand the challenge with waiting for the horse cart after check-out, while it's beyond the hotel's control due to limited availability on the island, we truly appreciate your patience and understanding.Thank you again for staying with us, and we hope to welcome you back in the future!Warmest Regards,I Komang Wira MerthaFront Office Manager