希爾頓逸林飯店-鳳凰城吉爾伯特

Lobby and rooms are nice but hallways, carpet, AC units, and elevator feel old and super worn.

Brock’s was very limited and honestly the only reason I did NOT give 5 stars. The Thursday staff bartender and what seemed to be custodian with the ponytail and his best grey sweatpants were busy having conversations bashing the dirty condition of the bar area and the tables and floors were filthy! There were more flies paying me and other guests attention than the staff you pay. The front desk staff of all hours were amazing!! Cleaning ladies were amazing! The young lady that works the morning breakfast shift milaya (I think) was so sweet and great! Now the morning cook on Friday was out of everything wore her black kitchen gloves in and out of the building touching dirty doors and going back to the kitchen to cook..I ordered the French toast and a good size piece of black plastic was cooked to the bottom on one of the pieces. I was shocked that no one else seemed to think this was odd and bad sanitation. The second order was much better. I would say plan on meals elsewhere because you don’t have many options and the hours for food are very limited.

The room was dirty and dusty. Everything felt worn down. The furniture surfaces had stains in them and there was a mini fridge in the middle of the floor instead of in the designated cabinet (which was just empty). The pool was also dirty and full of dirt on the bottom.

One night stay We were here on a one night triip. The staff was super friendly. Our room waa clean. Bed was comfortable. The breakfast waa good. If only had to complain they need to redecorate the hallways and fix ice machine. Other than that it was a wonderful stay.

Stayed 2 nights for family function, room had dusty counter, toilet bowel seat was sliding all over the place wasn’t tightened down, I had to tighten it, tub spout plunger wasn’t functioning properly, so shower head had bad water pressure as water was still coming out of faucet. Had 4 people in room but only 2 towels, room was a junior suite with 2 queen beds.

Stayed here for 8 days and it was a wonderful stay. No complaints!