We loved this hotel! All the details from the wonderful entrance, room with an incredible view over the city and even the breakfast with all the refinement and the wonderful waffle machine present at breakfast. Also worth highlighting is the cleanliness and friendliness of the staff.
Not happy with how we have been treated at check in. We were checked in and the gentleman was fine, said our room was ready. We went up to our room and the door was opened with housekeeping inside so we went back down to reception room have a drink when the guy on the desk asked what is wrong we said the room isn’t ready. He said it is. Then proceeded to call someone who I presume is over house keeping. He then shouted across the lobby to tell me that my room was ready…. Shouted. Did not have the courtesy to approach me about the problem they had. We went to the room which the door was now closed and then when we proceeded toward the room a member of staff said excuse me walked ahead of us and into our room before us and put a water into our room. So it wasn’t ready. We were happy to sit in reception and sit with a drink but we were not given the opportunity and made feel like we did something wrong. Second time staying with Novotel group and certainly last time.
Didn’t really know what to expect at Castelnou, however was pleasantly surprised. The apartment was spotless and had everything we needed for our 4 night stay. The bar/restaurant area was nice and there was also a small courtyard area. Breakfast was great, with a big selection and therefore something for everyone. The staff were friendly and helpful. The aparthotel was peaceful and we slept really well on comfortable beds. Great location as a 15 min walk into the centre of Gent, and close to Dampoort station and buses. Would most definitely recommend 👍
IIlse2 de maal in dit hotel . Alles is gewoon perfect ! En wat ons telkens weer opvalt is de rust en de stilte ,zelfs een volle ontbijtzaal is nog altijd stil ! Echt zalig die rust in dit prachtige hotel .
GGiles LawrenceThe room was fine. We needed extra bedding and 2 nice staff came immediately and made the extra bed for us. However! We arrived with a reservation confirmation of 2 adults 1 child. Their confirmation had 2 people therefore the room they had was too small. They did have another room for 3 they said we could have but it would be 30 euros extra. At the time we simply agreed and paid as there was a big queue behind us and the amount was small. Buttons seemed like a con to extract more money from us, it wasn't our mistake as we had confirmation for 3 people at the designated price. It's a shame as I really liked Ghent and will certainly return but there are other hotels to choose from.
訪訪客No alojamos en una habitación doble con baño privado y podemos decir que fue una gran elección. Desde el principio la atención por parte de los gerentes fue estupenda, aportando soluciones ante nuestra hora de llegada, cuando la recepción ya había cerrado. La habitación estaba cuidada y muy limpia. Contaba con todo lo necesario incluso con secador. La temperatura dentro de las instalaciones era muy agradable. El comedor estaba bien organizado y limpio, ofrecían desayuno por 4 euros, tipo bufet. La localización era estupenda, muy cerca del centro y de la estación de tren. Sin duda lo recomendamos 100%
訪訪客用戶Odd hotel but fantastic place to stay. Most hotels have a good reception and frontage then the rooms disappoint - this is the other way round. I found the reception and corridors institutional and the exterior a bit odd but don’t be put off as the room and the breakfast were great. Really good conversion from a monastery, one of the most comfortable rooms I’ve EVER stayed in. Lovely beds, big room with big bedside tables. Good bathroom - it was a treat. Lovely staff. Central location but on quiet street. Our only complaint is that we paid extra for a room with a garden view but it was a skylight so I couldn’t see out?!
We chose Getaway because it allows bicycles in the rooms and we were on a cycling holiday around Flanders. You can't check in before 3pm as the property is locked remotely, which was fine, we found a bar to spend some time :) There were three of us staying in a Deluxe Business Studio, we'd thought one of the beds would be on a mezzanine level, it wasn't. Not sure if we messed up or the photo was a little confusing. It's an old building and windows are set quite high in the room. There was a small kitchenette that we didn't use. Location is great but we felt it was a little over priced. No real complaints though. Lobby is very handsome.
Κοντα στο κέντρο της πόλης. Παρα πολύ ωραία τοποθεσία. Το πρωσοπικο είναι καλό αλλά μέχρι εκεί . Τα δωμάτια είναι μικρά αλλά για την τιμή τούς ειναι μια χαρά. 150 ευρώ το 2κλινο για δύο βραδια χωρίς πρωινό.
IIona RVery tired rooms and way overpriced. We booked a dinner, bed and breakfast rate well in advance. When we got there we were informed that because dinner was not available at weekends ( not mentioned at all when we booked ) they would have to cancel our reservation and offer us the walk in rate for bed and breakfast, which wasn't much less that we had paid to include dinner. They suggested we eat at a very expensive hotel which was nearest to them. The receptionist shrugged and said take it or leave it. We took it because it was late and dark and we didn't fancy driving around looking for somewhere else. One of the bedside lights was broken, the previous heater had come off the wall and they had hot wired a normal one into the wall socket. Every now and then it gave out green sparks! There were no plugs in either the bath or the wash hand basin and one of the sheets had a big rip in it. Breakfast was pretty nondescript and the room had a large sign saying if you took any items out of the room they considered it theft. We have stayed in other Campaniles in the past which were fine but never again.