卡爾頓飯店的評論

住宿方回覆: Dear guest,Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations.Regarding your room request, we apologize that we were unable to meet your preference. Our Standard Double Rooms are only located on the second floor. As we are a relatively small hotel with just 22 rooms, we have very limited flexibility when it comes to assigning rooms within this category.We are also sorry that you were disturbed by noise during your stay. Unfortunately, the noise came from a neighboring property rather than from within the hotel, and this is something that is unfortunately beyond our control.We are especially sorry to hear about your experience when leaving early in the morning. We explain the night entrance and exit procedure to every guest during check-in, and there is also a sign on the door with these instructions. We regret that this information was not clear to you at the time and understand how frustrating this must have been.Thank you again for your feedback. We appreciate you sharing your experience and will continue working to ensure our communication is as clear as possible.Kind regards,Hotel Carlton

住宿方回覆: 尊敬的客人，您好！感謝您選擇卡爾頓酒店並分享您的入住體驗。很高興得知您覺得客房寬敞舒適，且酒店位置距離Ghent-Sint-Pieters火車站步行可達；同時也感謝您對工作人員友好與樂於助人的肯定。對於電梯空間相對較小的情況，理解您在出行與使用上的感受。我們將繼續努力為每一位賓客提供穩定、周到的服務體驗。期待您下次再來，繼續享受更愉快的旅程。

住宿方回覆: Dear Guest, thank you for choosing Hotel Carlton and for sharing your thoughtful feedback. We are pleased to know that you found our hotel cozy and welcoming, and that our team’s service made a positive impression on your stay. We also appreciate your comments regarding our convenient proximity to the train station and the distance to Ghent city center. Your observations are valuable to us, and we sincerely hope to have the pleasure of welcoming you again in the future.