弗拉芒故事飯店(Heirloom Hotels - A Flemish Tale)

Avoid this place at any cost. They claim to offer a five star experience , but they lack any basilar service of civil life. The heating in the room is not working , the room is really cold, and you can’t even take a hot shower , since the hot water is not working. I had to wash myself with cold water, and that is not pleasant on December. They have a WhatsApp number you can talk to, but it is totally pointless, they just pretend everything is fine in the apar**ent and that they will check. Spoiler: they won’t check. I asked for a partial refund of the rent, since the experience was really unacceptable. They said “ I’ll let you know.” Spoiler: they won’t let you know.

Buitengewoon extreem vreselijke slechte toestanden !!!! Veel te kleine kamer met : beschimmelde matras op de grond, beschimmelde douche, stopcontacten die uit de muur hangen, toilet dat veel te klein is (bovenkant deur op okselhoogte), gaten in plafond gedicht met plastic winkelzakje, zeer gevaarlijke trap naar (zolder)kamertje, geen onthaal. 120€/nacht voor een vreselijk vuil kamertje zonder ontbijt !!! WEGBLIJVEN HIER .... DENK AAN JULLIE GEZONDHEID EN WELZIJN !!!! 🤬🤬🤬🤬

The only pros is the location. The rest is to be revised, room not properly cleaned, I had to argue to get an iron, and request bedsheet change. They collected the bath mat on the first day but did not replace it. I was in room 3 and someone came to the room upper floor, I could here them waking on the parquet until 1am. Very noisy in general, isolation to be reviewed. Do not go there if you have big luggage, there is no elevator. I regret not to have booked the B&B next door.

towels were stained, vinyl flooring was loose and patched, bathroom smelled, stains on the external of the wardrobes, safety chain was broken, blind in sitting area had been cut away, smell from restaurant below was noticed throughout the hotel, this was not a five star experience as the hotel claims, even their budget prices could not make me stay. I moved out without even staying the night.

Never stay in this hotel. The bathrooms have a very unpleasant smell . You can reek the food from the restaurant up to the third floor. The vinyl flooring was loose and patched, the wardrobe was stained on the inside. The towels also had stains on them. The blind in the sittingroom had been cut away. I can not think of anything positive to say. They claim to offer a five star experience at low cost but in my eyes the low price does not make up for the one star quality. I did not even stay the night but moved to a different hotel nearby. Kath, Pudsey

我們需要在根特住一晚。 Flemish Tale 位於市中心，靠近所有景點、商店和餐館，非常方便。大學和其他場所。我們得到了這個市中心的非常好的報價，所以這裡沒有投訴。對於全價，我本來就不那麼開心了，因為電視壞了（沒有連接），雨淋花灑壞了（只有較小的手持花灑），廁所有點小。床還可以，沒有寫字台，但有兩把漂亮的椅子。我們遇到了一些入住問題（一個需要入口密碼。這沒有傳達給我們）但是這些都是由一位友好的服務台人員通過電話解決的。請注意，周圍沒有接待處或工作人員。一樓的餐廳與民宿管理層無關。鎮上的景色令人嘆為觀止！

好吧，我很少寫評論，如果這個地方在標準範圍內，即使有一些錯誤，我也會留下它，但這個地方絕對是個笑話。事實上，它是一個糟糕的閣樓，首先進入這個閣樓是通過 Smurf 樓梯，從台階到天花板可能有 1 米，這是一個很好的入口，所有行李，特別是對於那些不太擅長樓梯的人，因為你進入酒店的地板吱吱作響並且有縫隙，它的標準非常低（我們最後 2 晚住在低檔酒店，與這個豪華閣樓相比，這是一個現代清潔..）上廁所是你的事想要避免，因為它建在閣樓的最低部分，不適合身高超過 1.5 米的任何人。淋浴頭再次成為絕對的傑作，只對小個子有好處，因為它無法調節，而且大的水滴頭幾乎不滴水，這是最好的部分，因為我已經開始淋浴了ater 正在建造並蓋住我的腳，所以我不得不停止它（雖然全身都覆蓋著洗髮水）讓我的伙伴檢查水是否沒有流到房間，因為這個淋浴直接進入房間的地板（因此可能不是第一次）縫隙和地板上的吱吱聲）我們可以聽到下面走廊裡慢慢滴下的聲音，但水仍然幾乎不動，我們下樓，它流過天花板（看起來和以前一樣，天花板上的痕跡，天花板上的裂縫水流過通過煙霧探測器等..）以及去附近的藍精靈廁所淹水😀這很有趣但當時不是......所以我很快洗了肥皂，我的伴侶明白她無法淋浴，因為這個東西正在流動..因為這是現代 WhatsApp 友好服務，我發送所有信息，第二天早上在我發送大量關於該怎麼做的消息後回复，因為這是他們會查看的內容，但沒有發現可能有問題，也沒有電視壞了g，並安裝在垂直位置，水槽抽屜中沒有留下臟毛巾，水槽中也沒有留下剃須刀頭套（可能是以前客人留下的），因為我們無法提前 1 小時入住，因為房間還沒有準備好。客戶服務無法識別這些這是一個問題，所以我們第二天就退房了。經濟型酒店比這個豪華酒店更好。在翻新到安全標準之前不值錢。

The photos do not do this hotel and the room justice. The room had ample space, a large comfortable king bed and an excellent patio that we used through out our whole stay. Very centrally located to the best restaurants and local must see sites. Houssein was a very gracious host and ensured we had everything we needed during our stay. 10/10 highly recommend!

它沒有被清理乾淨。懸在那裡的空氣令人作嘔，接收系統只有在你自己去的情況下才能工作。最簡單的賺錢方式，毀了一個晚上。我再也不會在這裡預訂房間了。