雷斐爾豪斯精品飯店

My wife and I had a horrible experience with this hotel's reception and manager. The reception person would not honor the price we received in writing from *******. Several days later, I called the manager, Nissim, and after emailing him the written confirmation from *******, he still would not refund the money that was wrongly charged! I emailed Nissim Expedia's confirmation that said, "Total amount: 692.31 ILS (Taxes included)". When making the reservation on *******, we listed our residence as Israel (so Israel's taxes were already included and paid), and the manager confirmed that our Israel residence was listed in the reservation. Shame on you folks at Rephael House Boutique Hotel! We will never stay at your hotel again. All this because you wouldn't do the right thing and return the measly amount of 118 ILS!!!