傑拉爾敦背包客旅舍的評論

住宿方回覆: I'm very disappointed with Anne's review. It is unfair for Anne to blame the hostel, or myself, for her choices. All guests and staff deserve to be treated with respect, no matter what their age. Anne was part of a tour group that were running very late in regards to their arrival time at the hostel. This meant there was no time for her to enjoy what the hostel or Geraldton has to offer. Anne was extremely aggressive and rude to myself and another guest. Anne booked a budget tour, which would have clearly listed the accommodation type throughout the trip. It is clear from Anne's review that she did not read any of the information she was sent in regards to the tour. I am not connected to the Tour company, so she should not be blaming me for anything she is not happy about. Anne thought it was acceptable to barge in and speak over me, making a number of demands when I was serving a guest. I mearly asked her to wait until I was free then I would be happy to attend to her. As soon as I was free, I happily attended to her and forgave her for her rudeness. The guest I was serving prior, however, was not impressed with Anne's behaviour. Anne also thought it was OK to breach our security. I make no apology for advising her that this was not acceptable behaviour. Our hostel is situated in the centre of the city walking distance to shops and restaurants. There are beautiful beaches at the back of the property and we are walking distace to 11 of Geraldton's fantastic attractions.

住宿方回覆: 感謝您的評論，也感謝您對我們為向客人解釋內部佈局所做的努力的認可。我們美麗的列入遺產名錄的建築幾年前才進行了內部和外部翻新。 很抱歉您沒有欣賞我們列入遺產名錄的建築。您可以選擇一間單人房，緊鄰其他女性旅行團客人，也靠近女性浴室。然而，您選擇了位於對面翼樓的帶電視的單人房，該房間的法式門通往海景露台。這個房間還設有自己的安全紗門，因此您始終能夠擁有新鮮的空氣和安全。當您做出選擇時，您很清楚兩個房間的位置和女浴室的位置，我很困惑為什麼您現在抱怨您的選擇。 我們竭盡全力幫助您並給您選擇，但現在看來，不可能讓您滿意。 你們的旅行團只有7位女客人。我們之前沒有收到任何關於女浴室的投訴。

住宿方回覆: 非常感謝您的評論。很高興您能和我們住在一起。我們期待將來再次見到您。

住宿方回覆: 我相信公眾會從我們的其他評論中看到我們提供高水準的客戶服務，並在客人入住期間為他們提供周到的服務。莫妮卡是一個非常反覆無常、難以預測的人，她對待客人、管理階層和員工的態度極為惡劣。我們永遠不會像莫妮卡所說的那樣對待我們的客人，這不符合我們業務的最佳利益。絕不容忍對員工和客人的威脅、辱罵和不穩定行為。為了員工和客人的安全，莫妮卡被要求離開飯店。令人失望的是莫妮卡選擇寫一篇不真實的評論。我們將來不會接受莫妮卡作為客人。房客可以使用戶外花園區、兩間電視室和我們設備齊全的精美廚房。我們為房客提供多種房型選擇，包括私人單人房、大床房、雙床房或共用宿舍房型。工作人員隨時竭盡全力為客人提供協助。

住宿方回覆: 感謝您的 5 星評論和客氣話。我們很高興您喜歡入住我們酒店，並且您欣賞我們旅館提供的一切。很高興歡迎您回來。

住宿方回覆: 感謝您的評論和客氣話。我們很高興您喜歡與我們在一起。

住宿方回覆: 感謝您的評論。我們很高興您喜歡和我們在一起。我們期待您盡快回來。