作為一名曾在香格里拉工作過的前員工，我對酒店服務品質有着較高的標準和期待。此次入住檳城Jen酒店，整體感受比較複雜。
酒店的整體風格確實展現出了jen品牌應有的調性，年輕且簡約，很有活力，這一點值得肯定。辦理入住時，禮賓司的同事服務十分周到，從幫忙搬運行李到熱情引導，給我留下了不錯的第一印象。
然而，在前台辦理入住手續時，卻出現了不太愉快的狀況。當時接待我的是一位印度裔女孩，由於我一時沒能完全適應她的口音，溝通上稍有延遲，沒想到她竟表現出了極大的不耐煩。她用手指狠戳簽字表，那個動作就跟不耐煩的老師指着做錯題的孩子的試卷一樣，這一幕實在太讓我意外了。畢竟我曾在香格里拉工作，深知優質服務的重要性，實在沒想到在jen酒店會碰上這樣的事情。
入住之後，各種小問題更是接踵而至，前前後後給了我四次不大愉快的 “驚喜”：首先，被子上有不明污漬，看着很影響入住心情，我還拍了照片（就像我給您看的這張）；其次，房間裏的鬧鐘是壞的，對於有早起需求的人來説，這可太不方便了；再者，準備休息時發現其中一件睡袍竟然沒有腰帶；最後，孩子在大堂公區休息的時候，因為木質沙發的不合理設計，不小心磕到了後腦，疼得直哭，當時可把我們嚇壞了。
真心希望檳城Jen酒店能夠重視這些問題，在服務細節和設施維護方面多下功夫，進一步提升服務水平和設施質量，這樣才能給住客帶來更舒適、更滿意的體驗。
As a former employee of Shangri-La, I have high standards and expectations for the quality of hotel services. My stay at Jen Penang this time was quite a mixed experience.
The overall style of the hotel indeed showcases the characteristic tone of the Jen brand, being youthful and minimalist, full of vitality, and this aspect is truly commendable. When checking in, the colleagues at the concierge provided extremely thoughtful service. From helping with our luggage to warmly guiding us, they left me with a very good first impression.
However, an unpleasant situation occurred when I was checking in at the front desk. The receptionist at that time was an Indian girl. Since I couldn't fully adapt to her accent immediately and there was a slight delay in our communication, unexpectedly, she showed great impatience. She poked the signature form with her finger so hard, just like an impatient teacher pointing at a child's test paper with wrong answers. This scene was really beyond my expectation. After all, I used to work for Shangri-La and know very well the importance of high-quality service. I really didn't expect such a thing to happen in a Jen hotel.
After checking in, various minor problems kept cropping up one after another, giving me four rather unpleasant ”surprises” in total. First of all, there were some unknown stains on the quilt, which really affected my mood of staying, and I even took a photo of it （just like the one I'm showing you）. Secondly, the alarm clock in the room was broken, which was really inconvenient for someone who has the need to get up early. Moreover, when I was getting ready to rest, I found that one of the bathrobes didn't have a belt. Finally, when my child was resting in the public area of the lobby, due to the unreasonable design of the wooden sofa, he accidentally knocked the back of his head and cried in pain, which really scared us at that moment.
I sincerely hope that Jen Penang can pay attention to these issues, invest more efforts in the details of service and the maintenance of facilities, and further improve the service level and the quality of facilities, so as to provide guests with a more comfortable and satisfactory experience.
極好
1560 評價