香格里拉集團檳城喬治城JEN飯店

和大多數人一樣住這裏主要是為了位置方便，沒想到床還很舒服睡得特別香。特別要稱讚一下大堂happy hour的駐唱：一個看起來親切和藹又普通的婆婆，完全看不出是singer，但是唱歌特別有feel，有一種閲歷無數後的豁達和輕鬆

作為一名曾在香格里拉工作過的前員工，我對酒店服務品質有着較高的標準和期待。此次入住檳城Jen酒店，整體感受比較複雜。 酒店的整體風格確實展現出了jen品牌應有的調性，年輕且簡約，很有活力，這一點值得肯定。辦理入住時，禮賓司的同事服務十分周到，從幫忙搬運行李到熱情引導，給我留下了不錯的第一印象。 然而，在前台辦理入住手續時，卻出現了不太愉快的狀況。當時接待我的是一位印度裔女孩，由於我一時沒能完全適應她的口音，溝通上稍有延遲，沒想到她竟表現出了極大的不耐煩。她用手指狠戳簽字表，那個動作就跟不耐煩的老師指着做錯題的孩子的試卷一樣，這一幕實在太讓我意外了。畢竟我曾在香格里拉工作，深知優質服務的重要性，實在沒想到在jen酒店會碰上這樣的事情。 入住之後，各種小問題更是接踵而至，前前後後給了我四次不大愉快的 “驚喜”：首先，被子上有不明污漬，看着很影響入住心情，我還拍了照片（就像我給您看的這張）；其次，房間裏的鬧鐘是壞的，對於有早起需求的人來説，這可太不方便了；再者，準備休息時發現其中一件睡袍竟然沒有腰帶；最後，孩子在大堂公區休息的時候，因為木質沙發的不合理設計，不小心磕到了後腦，疼得直哭，當時可把我們嚇壞了。 真心希望檳城Jen酒店能夠重視這些問題，在服務細節和設施維護方面多下功夫，進一步提升服務水平和設施質量，這樣才能給住客帶來更舒適、更滿意的體驗。 As a former employee of Shangri-La, I have high standards and expectations for the quality of hotel services. My stay at Jen Penang this time was quite a mixed experience. The overall style of the hotel indeed showcases the characteristic tone of the Jen brand, being youthful and minimalist, full of vitality, and this aspect is truly commendable. When checking in, the colleagues at the concierge provided extremely thoughtful service. From helping with our luggage to warmly guiding us, they left me with a very good first impression. However, an unpleasant situation occurred when I was checking in at the front desk. The receptionist at that time was an Indian girl. Since I couldn't fully adapt to her accent immediately and there was a slight delay in our communication, unexpectedly, she showed great impatience. She poked the signature form with her finger so hard, just like an impatient teacher pointing at a child's test paper with wrong answers. This scene was really beyond my expectation. After all, I used to work for Shangri-La and know very well the importance of high-quality service. I really didn't expect such a thing to happen in a Jen hotel. After checking in, various minor problems kept cropping up one after another, giving me four rather unpleasant "surprises" in total. First of all, there were some unknown stains on the quilt, which really affected my mood of staying, and I even took a photo of it （just like the one I'm showing you）. Secondly, the alarm clock in the room was broken, which was really inconvenient for someone who has the need to get up early. Moreover, when I was getting ready to rest, I found that one of the bathrobes didn't have a belt. Finally, when my child was resting in the public area of the lobby, due to the unreasonable design of the wooden sofa, he accidentally knocked the back of his head and cried in pain, which really scared us at that moment. I sincerely hope that Jen Penang can pay attention to these issues, invest more efforts in the details of service and the maintenance of facilities, and further improve the service level and the quality of facilities, so as to provide guests with a more comfortable and satisfactory experience.

房型不大 適合家庭輕度放鬆旅遊，附近就是各種shopping mall，到夜市都方便，硬件都配套齊全，附近去壁畫街可以步行，檳城旅遊首選。

位置:周邊交通便利，超市，酒吧，餐館都是有的，出行打車也是方便的。 設施:確實是一家老酒店了，大廳公區的設施還Ok，但房間裏面確實有些年代感了。但衞生還是Ok的。 服務:服務基本Ok，前台該有的禮貌和熱情還是有的，但處理應急突發事件的能力還是有限，入住第一晚晚上1點被消防廣播吵醒，緊急疏散到1樓。一眾客人被告知系統故障，然後就沒有然後了，登記了被吵醒客人的房號，以為第二天至少會有一個致歉。然而並沒有！ 早餐:基本衹能稱得上可以吃，談不上好，也沒有什麼留下記憶的美食。 總結:能滿足基本的住宿需求，談不上驚艷，在當地，衹能説性價比還是有的。

設施：酒店設施比較新，房間維護的很好，床墊軟硬適合 環境：周邊環境有些嘈雜，靠近老城區和唐人街餐飲有很多的選擇，很多景點步行都可以走到 服務：服務非常好，前台的先生和小姐都可以英語溝通，同時也有人懂得中文 酒店早餐雖然不是很豪華，但有符合這個價位，符合中華料理的菜品選擇很少，大部分都是馬來和印度和西餐口味 總之值得推薦

跟爸媽帶娃出門，訂了家庭房，房間有張大床和一張大概1.2米的沙發床，房間和洗手間都比較小。酒店地理位置還可以，遠處可以看到大海，後面就是一個大商場，吃飯啥的都很方便，走路可到壁畫街等大部分景點，不過我們來到酒店是12點但是要3點才能入住，而且前台也並沒有中文服務，酒店泳池露天的也比較小，而且很早7點就關門了。 機場打車過來半個多小時，但我們走的時候趕早班機，碰上早高峯花了40多分鐘才到，有需要趕飛機的要注意一下