香格里拉集團檳城喬治城JEN飯店

作為一名曾在香格里拉工作過的前員工，我對酒店服務品質有着較高的標準和期待。此次入住檳城Jen酒店，整體感受比較複雜。 酒店的整體風格確實展現出了jen品牌應有的調性，年輕且簡約，很有活力，這一點值得肯定。辦理入住時，禮賓司的同事服務十分周到，從幫忙搬運行李到熱情引導，給我留下了不錯的第一印象。 然而，在前台辦理入住手續時，卻出現了不太愉快的狀況。當時接待我的是一位印度裔女孩，由於我一時沒能完全適應她的口音，溝通上稍有延遲，沒想到她竟表現出了極大的不耐煩。她用手指狠戳簽字表，那個動作就跟不耐煩的老師指着做錯題的孩子的試卷一樣，這一幕實在太讓我意外了。畢竟我曾在香格里拉工作，深知優質服務的重要性，實在沒想到在jen酒店會碰上這樣的事情。 入住之後，各種小問題更是接踵而至，前前後後給了我四次不大愉快的 “驚喜”：首先，被子上有不明污漬，看着很影響入住心情，我還拍了照片（就像我給您看的這張）；其次，房間裏的鬧鐘是壞的，對於有早起需求的人來説，這可太不方便了；再者，準備休息時發現其中一件睡袍竟然沒有腰帶；最後，孩子在大堂公區休息的時候，因為木質沙發的不合理設計，不小心磕到了後腦，疼得直哭，當時可把我們嚇壞了。 真心希望檳城Jen酒店能夠重視這些問題，在服務細節和設施維護方面多下功夫，進一步提升服務水平和設施質量，這樣才能給住客帶來更舒適、更滿意的體驗。 As a former employee of Shangri-La, I have high standards and expectations for the quality of hotel services. My stay at Jen Penang this time was quite a mixed experience. The overall style of the hotel indeed showcases the characteristic tone of the Jen brand, being youthful and minimalist, full of vitality, and this aspect is truly commendable. When checking in, the colleagues at the concierge provided extremely thoughtful service. From helping with our luggage to warmly guiding us, they left me with a very good first impression. However, an unpleasant situation occurred when I was checking in at the front desk. The receptionist at that time was an Indian girl. Since I couldn't fully adapt to her accent immediately and there was a slight delay in our communication, unexpectedly, she showed great impatience. She poked the signature form with her finger so hard, just like an impatient teacher pointing at a child's test paper with wrong answers. This scene was really beyond my expectation. After all, I used to work for Shangri-La and know very well the importance of high-quality service. I really didn't expect such a thing to happen in a Jen hotel. After checking in, various minor problems kept cropping up one after another, giving me four rather unpleasant "surprises" in total. First of all, there were some unknown stains on the quilt, which really affected my mood of staying, and I even took a photo of it （just like the one I'm showing you）. Secondly, the alarm clock in the room was broken, which was really inconvenient for someone who has the need to get up early. Moreover, when I was getting ready to rest, I found that one of the bathrobes didn't have a belt. Finally, when my child was resting in the public area of the lobby, due to the unreasonable design of the wooden sofa, he accidentally knocked the back of his head and cried in pain, which really scared us at that moment. I sincerely hope that Jen Penang can pay attention to these issues, invest more efforts in the details of service and the maintenance of facilities, and further improve the service level and the quality of facilities, so as to provide guests with a more comfortable and satisfactory experience.

跟爸媽帶娃出門，訂了家庭房，房間有張大床和一張大概1.2米的沙發床，房間和洗手間都比較小。酒店地理位置還可以，遠處可以看到大海，後面就是一個大商場，吃飯啥的都很方便，走路可到壁畫街等大部分景點，不過我們來到酒店是12點但是要3點才能入住，而且前台也並沒有中文服務，酒店泳池露天的也比較小，而且很早7點就關門了。 機場打車過來半個多小時，但我們走的時候趕早班機，碰上早高峯花了40多分鐘才到，有需要趕飛機的要注意一下

旅遊的最後一天因為要去喬治城逛逛，就選了這家酒店，之前在北面海灘的香格里拉沙央度假村，來市裡看了半天攜程，還是選擇香格里拉的酒店，覺得連鎖品牌衞生服務能放心！酒店位置很好，旁邊是一個商場，出門去景點走路十分鐘，七百多的價格也就相當於國內的全季之類的商務酒店吧！總之別對東南亞的酒店報太大期望，跟國內的五星六星沒法比，乾淨安全為主！好在酒店的服務很好，門口接送的的華人大叔態度好好👍，第二天去機場grap打車半小時一直打不到，中途還被司機取消了一次，建議早上航班去機場的提錢預訂送機，最後讓華人大叔門口攔了一輛TAXT ！八點十分的飛機，七點半到機場，好在機場沒啥人順利登機