貝爾格日內瓦四季飯店(Four Seasons Hotel des Bergues Geneva)

I had the most romantic and unforgettable stay of my life at the Four Seasons Hotel des Bergues Geneva. The hotel is a historic landmark on the shores of Lake Geneva, with stunning views of the city and the mountains. The location is perfect, close to the main attractions and shopping areas. I stayed in a suite, which was very spacious, elegant, and comfortable, with a separate living room and a luxurious bathroom with bathtub, the view is overlooking the lake. The room also had a lot of amenities Nespresso machine. The service was impeccable, from the check-in to the check-out. The staff was friendly, helpful, and attentive to my every need. They made me feel welcome and pampered. I especially want to thank the concierge team and the guest relations team for helping me plan and execute the perfect surprise proposal for my girlfriend. Lorena, Jochem, Giulia, Justine, thank you all for your assistance and discretion. You helped me decorate the room with candles, roses, and champagne. It was a dream come true. A special mention goes to Audrey, who saved the day when the flower shop declined my order for a bouquet of roses at the last minute. He managed to find a solution with florist and delivered the flowers, just in time for my arrival. I almost had a heart attack when I heard the news, but he handled everything with professionalism and grace. Audrey, you are a star. The Four Seasons Hotel des Bergues Geneva is more than a hotel, it is a fairy tale. I can’t thank them enough for making my stay and my proposal so special. It was an experience that I will cherish forever. I highly recommend this hotel to anyone looking for a romantic and memorable stay in Geneva. 我在貝爾格日內瓦四季酒店度過了我一生中最浪漫和難忘的住宿。 這家旅館是日內瓦湖畔的歷史地標，擁有城市和山脈的壯麗景色。 飯店的位置非常完美，靠近主要的景點和購物區。 我入住套房，非常寬敞，優雅，舒適，有一個獨立的客廳和一個帶浴缸的豪華浴室，可以俯瞰湖泊。 飯店的服務無可挑剔，從入住到退房。 工作人員都很友好，樂於助人，並關注我的每一個需求。 他們讓我感到受歡迎和寵愛。 我特別要感謝禮賓團隊和客戶關係團隊，他們幫助我為我的女友策劃和執行了一個完美的驚喜求婚。 Lorena，Jochem，Giulia，Justine，Audrey，謝謝你們的幫助和謹慎。 你們幫我用蠟燭，玫瑰和香檳裝飾了房間。

Chère équipe du Four Seasons Le Bergues, Je vous remercie infiniment pour votre hospitalité exceptionnelle. Mon séjour a été véritablement merveilleux, dépassant largement mes attentes. La gentillesse et l'aide de votre équipe ont été remarquables, démontrant une capacité extraordinaire à anticiper les besoins des clients et à satisfaire leurs désirs avec élégance. J'attends avec impatience mon prochain séjour chez vous et recommanderai avec enthousiasme votre établissement à mes clients et amis.

Everything about our stay was perfect! The staff was friendly, they went above and beyond to make us feel special on our honeymoon, and everything went very smoothly! I would definitely stay here if I was ever back and will highly recommend! I really appreciate the extra effort they went to decorate our room for our honeymoon, I was completely shocked how detail orientated they are! We came in earlier than check in and our room was not ready, but they made sure we were comfortable. They had a table waiting for us during arrival and then they helped us make spa treatments, where they hand delivered our suitcases to the locker rooms. It was a great experience and relaxing! thank you!

The team is not well organized or cooperative, we deal with one we pay to one team member, the other member insist on charging us again, and the never listen to our complaints or try even to open their email to check the guest's request. The front office team are not responsible.