宜必思尚品柔佛依斯干達美迪尼飯店的評論

住宿方回覆: Dear Landao Ng,Thank you for sharing your feedback. We are delighted to hear that you found ibis Styles Johor Iskandar Puteri clean, convenient, and that our breakfast and parking met your expectations.Regarding the location, while we are a bit farther from major shopping malls, our hotel is centrally positioned near the highway, making it easy to access nearby attractions and destinations. We hope this convenience added to the comfort of your stay.We look forward to welcoming you back for another enjoyable experience.Warm regards,KamalrajGuest Experience Executive

住宿方回覆: Dear Ms. Yelena Ching,Thank you for sharing your feedback about your recent stay at ibis Styles Johor Iskandar Puteri. We’re delighted to know that you enjoyed our breakfast buffet, room arrangements, and the thoughtful touches at the lobby such as complimentary popcorn and our inhouse Detox Drink. It’s wonderful to hear that these details added to your overall experience.We would like to clarify that toothbrushes and sanitary bags are available in the room, while other amenities are provided upon request. This approach aligns with our Green Key sustainability certification, which encourages us to minimize waste while still ensuring guest comfort. You may also notice a sticker note in the room indicating “Dial 0” should you require any additional items during your stay.Thank you once again for your kind words and support of our sustainability efforts. We look forward to welcoming you back soon for another enjoyable stay.Warm regards,KamalrajGuest Experience Executive

住宿方回覆: Dear Guest,Thank you for sharing your recent experience with us at ibis Styles Johor Iskandar Puteri. We're pleased to hear that you found the room, cleanliness, facilities, and food to your satisfaction, and it’s wonderful to know your kids especially enjoyed the bunk bed, a favorite among our younger guests!We’re also happy to hear that our Front Desk team left a positive impression with their warm and friendly service. However, we are truly sorry to learn that your experience at the breakfast area did not meet your expectations. Please rest assured that your feedback regarding our F&B service team has been shared with the relevant department for further training and improvement, as we are committed to delivering a consistently welcoming experience to all our guests.With regards to the hotel’s location, we understand that the surrounding area may not have matched your expectations. As it is currently a developing area with nearby industrial hostels, this has been brought to the attention of the Local Council for ongoing improvement. While this may take time, we believe positive changes are on the horizon. In the meantime, guests who prefer more accessible options may find using Grab or driving helpful in reaching nearby malls, shops, and eateries.We truly value your feedback and appreciate your understanding. It helps us continue to improve and serve you better. We hope to have the pleasure of welcoming you and your family again in the future for a more seamless experience.Warm regards,KamalrajGuest Experience Executive

住宿方回覆: 尊敬的賓客，感謝您與我們分享您的美好回饋。我們非常高興得知您和您的家人在我們寬敞的家庭房度過了舒適愉快的時光。得知我們飯店的地理位置滿足了您的需求，方便您前往附近的商店和當地餐館，我們感到非常欣慰。尤其令我們高興的是，您喜歡我們豐盛的早餐，您對早餐種類和口味的讚揚對我們意義非凡，因為我們一直致力於為每位賓客打造一個美味的早餐體驗。我們期待您和您的家人再次光臨柔佛依斯干達公主城宜必思尚品酒店，為您帶來另一個難忘的入住體驗。此致，賓客體驗主管 Kamalraj

住宿方回覆: 尊敬的 Haley 2298，感謝您抽空分享您的回饋。我們很高興聽到您認為價格合理，並讚賞我們提供的免費停車和便利設施。我們理解您對每日過路費的擔憂。由於這條高速公路是通往武吉英達及其他熱門地區的最短、最便捷的路線，有時不可避免地需要支付過路費。雖然還有其他路線可供選擇，但可能需要更長時間，而且不太方便。遺憾的是，過路費並非我們所能控制，但我們希望便利的交通能平衡您的體驗。關於浴室大小和晾衣空間不足的問題，我們非常感謝您的回饋，並將與我們的團隊分享，以便將來改進。您的評論有助於我們提升所有客人的舒適度。我們希望再次歡迎您，為您帶來更美好的住宿體驗。此致，Kamalraj 賓客體驗主管

住宿方回覆: Dear Guest,Thank you for sharing your feedback regarding your stay at Ibis Styles Johor Iskandar Puteri. We’re delighted to hear that you found our hotel clean, nicely designed, and that your bed was comfortable.We understand your comment regarding the location. While the hotel is in a quieter area, it is ideal for guests traveling by car, providing both convenience and a peaceful environment for rest.We truly appreciate your feedback and look forward to welcoming you back for another comfortable stay.Warm regards,KamalrajGuest Experience Executive

住宿方回覆: Dear Ms. Yun Sze,Thank you for sharing your feedback following your stay at ibis Styles Johor Iskandar Puteri. We're glad to hear that all your requests were met and hope you had a comfortable stay with us.Regarding the shampoo and shower gel, we do provide a 3-in-1 eco-friendly formulation that aligns with our sustainability efforts. As for the mineral water, we’ve replaced single-use plastic bottles with a water dispenser known as THE OASIS, available on each floor. This is part of our green initiative to reduce plastic waste while ensuring guests have easy access to clean, filtered water at any time.We truly appreciate your understanding and support for our environmental practices, and we hope to welcome you back again soon.Warm regards,KamalrajGuest Experience Executive

住宿方回覆: Dear TedZhang,Thank you for sharing your feedback with us. We truly value your thoughts as they help us enhance our guest experience.We apologize for the initial inconvenience with the noisy fan and understand how important it is to have a peaceful stay. While we regret that we couldn't accommodate the room change right away, we’re glad we were eventually able to meet your request and ensure your comfort.We also appreciate your comments on the surrounding area. While our hotel may not have many dining options immediately nearby, we are always happy to recommend nearby eateries or assist with transportation options to ensure our guests have everything they need. Additionally, we invite you to dine at THE FIX Cafe & Deli Bar, where we offer a variety of delicious meals in a cozy atmosphere.Your comments on hygiene and bedding are noted, and we will continue to review our standards to ensure the best possible experience for all our guests.Thank you again for your understanding, and we hope to welcome you back soon with an even better experience.Warm regards,Kamal rajGuest Experience Executive

住宿方回覆: Dear Guest,Thank you for your feedback and for sharing your thoughts with us. While we understand that our location may not have fully met your expectations, we’re glad to share that many of our guests appreciate the peaceful and quiet atmosphere we offer, away from the hustle and bustle of the city, perfect for a relaxing stay.Our hotel is also strategically located near major tourist attractions such as LEGOLAND Malaysia and other family friendly destinations, making it a convenient base for leisure travelers.As for the surrounding area, we understand your concerns. While some aspects are beyond our control, we believe that with time, positive changes will continue to take place in this growing area.We truly value your support and hope to welcome you back to ibis Styles Johor Iskandar Puteri for another comfortable and enjoyable stay.Warm regards,KamalrajGuest Experience Executive

住宿方回覆: Dear Annikayaqi,Thank you for sharing your experience at ibis Styles Johor Iskandar Puteri. We’re glad to hear that you found our hotel conveniently located near LEGOLAND for your trip.We appreciate your feedback regarding the facilities, hygiene, and room size. While we strive to maintain the best experience for our guests, we understand your concerns about the age of the hotel and the size of the rooms, and we will certainly consider these in our ongoing improvement efforts.Regarding the service, we sincerely apologize for the inconvenience caused by the security guard. We understand that this situation may have been frustrating, and we kindly ask for your understanding. As part of our standard operating procedure (SOP), we recommend that guests enjoy outside food in their rooms or in designated areas outside the hotel’s façade. This policy is in place to maintain the quality and cleanliness of our shared spaces. We will take your feedback into account to ensure better communication and flexibility in the future.Thank you once again for your valuable feedback. Should you have any further suggestions or concerns, please don’t hesitate to reach out to us.Best regards,Kamal RajGuest Experience Executive

住宿方回覆: Dear Guest,Thank you for taking the time to share your honest feedback.We’re glad to know that you were comfortable in your room and that our front office team made you feel welcome. They will be happy to hear that their efforts stood out to you.At the same time, we’re truly sorry that your experience with the area surrounding the hotel left such a negative impression. We completely understand how unsettling it must have been for you and your family when returning late at night to find the surrounding shoplots occupied by foreign workers and their personal items visible around the buildings. Unfortunately, as our hotel is located in an industrial area that is still developing, the activity around the shoplots is something beyond our direct control.That said, we take your concern seriously. Our security team is on duty 24/7 and we continue to work with the local authorities to improve the environment outside the hotel so that it better matches the comfort and safety we provide inside. Please also rest assured that this matter has already been formally brought up to the local council for further enhancement, although such changes will understandably take some time to be fully implemented.Thank you again for sharing your experience so openly. We truly hope you’ll give us another chance to welcome you back and show you the warmth and service our team is known for.Warm regards,KamalrajGuest Experience Executive

住宿方回覆: Dear Ms. Celine Tran,Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed our friendly and helpful staff, spacious and clean rooms, and the amenities provided during your stay at ibis Styles Johor Iskandar Puteri. Your recommendation means a lot to us!Regarding toiletries and amenities, we are a Certified Green Key Sustainability hotel, and all items provided in the room align with our eco-friendly practices. For example, our 3-in-1 soap is designed to be usable for body, hair, and hands, minimizing waste while still ensuring convenience for our guests. We appreciate your understanding and support of our sustainability efforts.We look forward to welcoming you back for another comfortable and environmentally mindful stay.Warm regards,KamalrajGuest Experience Executive

住宿方回覆: Dear Guest,Thank you very much for your wonderful feedback and kind recommendation! We’re truly pleased to know that you enjoyed a clean and comfortable stay, along with a nice breakfast experience.Your satisfaction means a lot to us, and we’re grateful for your support. We look forward to welcoming you back to ibis Styles Johor Iskandar Puteri for another enjoyable stay soon.Warm regards,KamalrajGuest Experience Executive