加亞娜海濱度假飯店

I never write reviews, but my stay here was such a catastrophic disappointment, I feel obligated to warn others. This was, without a doubt, the worst hotel experience of my life. Our ordeal began before we even arrived. Despite offering to pay for a private boat transfer (since our flight landed early), we were refused unless we paid for a previous night's stay—when we weren't even in the country! We were forced to wait for hours at the dirty Jesselton Point. The boat then departed late and the obligatory life jackets were all soaked. Exhausted, we arrived to be told the room wouldn't be ready until 3 PM. When we finally got in, the "luxury" began. The shower was ice-cold. They told us to flip a switch for the heater, but it was utterly useless. The shower flooded, the tiles were crumbling, and we had an unexpected insect safari with ants and termites as our guides. I genuinely asked the staff which century this hotel was opened in. The cleaning service was close to non existent. After three maintenance men failed to fix their ancient plumbing, we were moved to another room at 6 PM. This one had hot water, but the sink and toilet poured out yellow, dirty water. There's no WiFi in the rooms and barely any cell signal, isolating you completely unless you sit in the lobby or restaurant. The hotel is very strict about their rules but offers zero service in return. The restaurant charged us for a dessert we never ordered, and their wine list is a work of fiction—after I made a selection, they told me they'd have to "take a boat to a warehouse too far away" and only house wine was available. Then why would you bring the wine list to the table? Hotel staff are friendly and nice , but the entire place is dilapidated, broken, and profoundly overpriced. The water around the villas looks like the Ganges. Save your money and your sanity. This isn't a 5-star hotel; it's a 1-star museum.

This is a second stay after the honey moon with my wife as 2 guests 12 years ago. We returned back as a family with kids and everything was still excellent. The resort had been changed from Gayana Eco Resort to Gayana Marine Resort, while there was no more Alu Alu Chinese Restaurant and remained Macac Restaurant and Latitude Bar. Different from staying Ocean Villa previously, we stayed in Palm Villa for 2 days this time as we targeted for direct access to water with bigger room. Palm Villa was very comfortable and spacious with individual small swimming pool and non-framed ocean view. We loved the room so much. But the water level of my room was much deeper than Ocean Villa which could not stand. However this was particular good for taking a rest if we played kayaking for long time. Some guests were playing kayaking passing the room when we were sunbathing. This was interesting. The sea was clear and transparent to the rocks, but occasionally saw plastic bag and small rubbish. But overall it was still good for kayaking and snorkeling during my stays. What made us memorable included the quality of food and drink too. We had meal in all 3 periods from breakfast to dinner for 2 days, the general standard was very high that we experienced from Malay, Western to Chinese dishes. Ragu Pappardelle, Pizza, Chinese fried noodle, Malay Satay, breakfast set were superb. Thumb up for their wide selections of squeezed juice that blended freshly at bar without adding water, I especially loved the rare green apple juice and my kids watermelon. Semi-buffet breakfast also offered self-served orange juicer complimentarily so we could see 3-4 fresh oranges to 1 glass of juice. This was not common during my past experience. A special highlight was given to staff courteous and patience. All staff crossing or serving us would greet and smile, it contributed a lot to my memorable stay.