西門大煙山水療度假村(Westgate Smoky Mountain Resort & Water Park)

Beautiful resort! We did like it. But some honest feedback. The only issue is that you’re 20mins from the front desk if you end up in one of the units that’s the furthest out. If your room key doesn’t work it’s 40mins just driving to get it fixed. And… There were no dairy free, gluten free options at the only restaurant onsite. We had a kitchen in our room so we cooked for ourselves but it would have been nice to have a meal on site. The dining room looked nice!

We stayed for 3 nights and had a wonderful time at the resort. Our son truly enjoyed the water park, fun games, and other activities at the resort. The hotel service, cleanliness were excellent. The staff was constantly checking if we were comfortable or needed anything. We had breakfast and dinner at the resort's restaurant and the cuisine was excellent. One drawback was they did not have enough resources, hence they were not able to handle more than 6 to 7 tables at once. Their dining capacity was meant to handle at least 20-25 tables/families at one time. Their staff was doing their best. The staff that handles the restaurant area needs to be trained. It looked like the dining area staff were unhappy seeing anyone dining there. The visitors could feel that awkwardness. The staff would make the visitors wait for 20-30 minutes even though the entire dining area was empty with hardly 2 to 3 tables being served. That was very weird. It seems they didn't want to work or were not trained to manage the customers by being prompt, active, and happy (most importantly). On our first day when we checked in, they didn't mention the dining services, and we forgot to ask them as well. So on our way, we asked the security guard about the next day's breakfast options, and he said that they didn't serve any breakfast and stopped since COVID-19. Also, they don't have enough resources. Later we found out that was misinformation. Food was out of the world though. And the stay was excellent.

When first arriving to this resort everything seemed ok. Making our way to our building driving around the corners a few people almost hit us for not staying in their own lane when turning. Then making it to our building the parking is way too tight and not enough of them. In our room the bedroom phone didn’t work. But don’t worry staff constantly text you while your there. They also limit the buttons that work on your tv remote including the mute button for some reason. And if you also like staying at a place where you can hear your neighbors not just talking but also pounding and running around. And not being courteous to the neighbors below them. This is for you. Once manage my told me they couldn’t get us a room on the top floor or any other accommodation after speaking to Justin at front desk, who doesn’t have any sympathy, beats around the problem with no solution. And didn’t pay attention to the story about the situation because he kept getting the information wrong. I finally received my refund four days later.

No fue una grata experiencia , no era lo que esperábamos con relación a lo que pagamos , hay mejores hoteles .. muy incómodas las camas , no había restaurantes abiertos , muy poco personal , la Comida de el water park .. ESPANTOSA .. la verdad no es recomendable quedarte allí si solo quieres visitar por la atracción de el parque de agua es mejor comprar la entrada y te ahorrarás mucho dinero , lo único q ellos quieres es q compres su timeshare .. NO TE LO RECOMIENDO

Muy buena experiencia todo estaba excelente me encantó

Returning customer. Absolutely beautiful place !! Very close to everything.

Me encanto su vista ,su paisaje es excelente!lo que no me gusto fue que no me especificaron que no era una cama matrimonial sino un sofá cama y las condiciones para dormir no eran las mejores,lo demás ecxecelente

Buena

This was a wonderful resort and perfect for Christmas vacation. The staff was very friendly and the express check out was a bonus. I appreciated that the resort had lots of amenities and the rooms were spacious and very clean. This is perfect for families l.