傑威爾喜馬拉雅高地飯店

When Nature Ruins Plans, Humanity Shouldn't Fail Too – But It Did Here We booked this hotel months in advance for our much-awaited Gangtok trip starting 26th April. Unfortunately, due to sudden Sikkim landslides and heavy rainfall, we had to cancel at the very last minute for safety reasons. We knew the booking was non-refundable within 24 hours — and yet, we still hoped for basic humanity. My wife and I called the hotel owner multiple times on 25th April, explaining the situation — not demanding, but requesting some compassion, maybe even a partial refund. After all, it wasn’t a "change of mind"; it was a natural calamity. Initially, the owner said they were offering 100% refund cancellations if informed 24 hours prior. But emergencies, especially nature’s fury, don’t come with a schedule! After several calls, the owner verbally agreed to "help" us. We waited in hope. And after three long days, on 28th April, we got a cold email: “Refund not possible.” My Questions to the Hotel Owner: If you were traveling with your family and a landslide hit — would you risk your lives or cancel the trip? If you cancelled, wouldn't you hope, just even 1%, that the hotel or tour agency would understand and help? We are heartbroken. Both by the lost trip and by the sheer lack of humanity shown by the hotel team. I sincerely hope the amount we paid adds something to your business. Because it definitely cost us not just money — but a memory we were looking forward to for months.

No doubt the room was amazing, however this hotel had the worst breakfast. Being in sikkim the tea was the worst part. Services and room was good but breakfast was a turn off.

I recently stayed at Himalayan Heights Hotel in Gangtok. The rooms were excellent—spacious, clean, and very comfortable. Amenities were just okay, nothing special. However, the food was disappointing—bland and lacked variety.