阿里亞大飯店

Thank you for your response. I find it interesting that instead of addressing the more serious concerns, like the mould in the shower and lack of privacy due to the damaged curtains, you chose to focus on disputing whether I asked for basic necessities like a plug and a blanket. This response suggests that you’re okay with those cleanliness and privacy issues, which should have been your first priority as a hotel. To clarify, I did visit the front desk to request a plug because the phone was not working, and I was told none were available. I was even offered the option to purchase one at my own expense, which I declined. It’s disappointing that instead of owning these shortcomings, you chose to deflect the blame onto your guest. Lastly, basic amenities like blankets, plugs and a functional safe should be in place before a guest arrives, regardless of the hour. I hope you take this feedback seriously and work on improving the overall guest experience, especially in areas that directly impact comfort and safety. Please refrain from misrepresenting the situation. I gave an honest review based on what I encountered during my stay - exactly as you requested.

這篇評論獲得 3 星的唯一原因是感謝優秀的員工。這家旅館是一個噪音盒。它不僅面臨著鄰近購物中心的大量汽車，而且酒店本身也非常嘈雜。我在窗外數了數，至少有 18 個空調馬達發出噪音。在我所在的樓層，通道盡頭的馬達噪音也很大。我無法打開房間的窗戶，因為這會侵犯我的感官。我不得不打開空調。我浴室的風扇聲音很大而且一直開著。最後一根稻草是廚房屋頂上的大型抽油機。場地很漂亮，但不能享受，因為感覺就像在跑道中間。工作人員，尤其是經理，竭盡全力給我安排了一個安靜的房間，但是唉！這在那家旅館是不可能的。我迫不及待地想離開。

房間準備得很好，很乾淨，工作人員的服務很好，食物準備得很好，感謝週日管理經理和工作人員讓我的生日變得特別。週六下午，特博戈和他的團隊為我們帶來了熱情的歡迎和卓越的服務。我一定會回來的。