Protea Hotel Gaborone Masa Square

We stayed at the this hotel 3 times in the space of a month. We returned here for many reasons, the location and the food. But what stood out for me the most was the staff. They were all so friendly and approachable, always willing to help when they can. Thank you to all the staff and in particular Bame, Thabile, Arnold, Babedi, Sharon and Keikantse. Roof top sunset bar is a really nice spot to relax and take in the sunset.

The hotel staff was very friendly and helpful. They ensured that my wife and I had a pleasant and comfortable stay. Highly recommended.

サービス、ロケーションは満点。外食、買い物に外に出ずに移動できる。観光名所もあり、観光客も多いが、混みすぎることもない。いずれにおいても最高レベルのホテル。

Definitely the Best Hotel in Gaborone Sûrement le meilleur hôtel à Gaborone Excellent à tous points de vue Prix compétitifs par rapport aux hôtels de la même gamme Personnel sympathique Localisation exceptionnelle à côté de restaurants et de Centres commerciaux (Malls) Cuisine délicieuse

Be warned - Avoid this hotel. I had such a horrible, horrendous and the worst stay ever at this property. The status of the room was soo filthy, unacceptable and in the worst state ever. I have never ever been in any property Marriott or otherwise that has these extreme, grave and serious uncleanliness among other issues. The room hadn't been cleaned and it was not known when it had last been cleaned. Worse, it was evident that deep cleaning never takes place as well as the serious absence of oversight and supervision including monitoring of the rooms, its contents and above all cleanliness. From blood soiled beddings including duvet, curtains, curtain sheers to accumulated heavy dirt and dust across all corners of the room. I never ruled out the existence of bedbugs in my room - due to unexplained blood soiled linen, curtains, sheers etc. (see photos). I experienced serious allergies due to these extreme grave and unacceptable uncleanliness of the room. Extremely poor management. Zero quality control. I'm never coming back.

The Reception Staff is fantastic. The restaurant is great. The conference rooms are great. The rating would have been a full 5 but the cleaning crew turned the AC off while cleaning and didnt turn it back on when leaving so the room got hot and took hours to cool again. And the cleaning crew often shorted me on towels and washclothes. I had to ask for an iron and it was removed from the room the next day. Some glitches but otherwise an excellent stay.