We assumed that name of the hotel is a guarantee for quality - we were wrong. Room 148 is terrible, try to avoid it: farest, view is poor (window faced to an alley), walls are extremely thick (you can hear everything), every time one of the neighbor rooms opened the faucet or the shower, it was so loud, we could not sleep! Location is good but if you want to relax you should book another hotel. Breakfast is fine.
On the whole, it’s a really great hotel at the price. The rooms are spacious and clean.The staff were really helpful in organising things for my partners birthday and really went the extra step to make our trip special. Can’t fault the service.
My only gripes are that you can’t set the you can’t set up the aircon yourself in the rooms and the gym is limited.
Very good hotel in an excellent location for an easy if hilly walk into town.The room was big and we were on a corner so had 3 balconies. The only thing that let it down was the furnishings could do with being cleaned ie sofa bed was grubby. However we found the beds very comfy and clean.The food was very good and staff could not have been more helpful. We would definitely go back in a few years.
This is a very good hotel and we would stay here again. WET AREA Indoor pool This is a great addition to the hotel and is kept at a perfect temperature with jets. It is semi-indoor so great on overcast days. Never too busy. The highlight of our stay. Outdoor pool Quite cool, but when complimented with the indoor pool, this is fine. It's a bit shallow but I imagine this is just how the hotel is built. Never too busy. Sunbeds More than enough, very comfy and clean. No need to reserve/scramble. Spa Massages available at a good price. Sauna and steam room free of charge, although the hotel doesn't advertise this very well. Snack bar Nice sandwiches, if a little overpriced. Could do with more variety of food. Great selection of drinks/cocktails as reasonable prices. Seems a bit silly that you can't pay by card. BREAKFAST A fantastic variety of tasty food; cooked, continental, cereals and pancakes. Lots of fresh fruit. We had one negative experience with a rude waiter; we were trying to take a banana and some bread each, as we knew we would be missing the breakfast (that we had paid for) the following day, due to an early hike. Before we could explain this, we were berated at length in front of half of the restaurant, even after apologising. This was unnecessarily embarrassing and marred our first day. Granted, we should have double checked the rules beforehand (we have stayed in places where this is allowed, in moderation), but, in our view, there was no need for such a public display. BUFFET We only had this once, but we felt that, for 30 euros, it was a bit underwhelming and drinks should have been included. STAFF Apart from the one exception above, we felt all the staff were a credit to the hotel, and very friendly and helpful. A special shout-out to Caterina and one barman's name whose name we regrettably didn't catch. LOCATION Buses to Funchal just outside. Close to supermarket and restaurants. Nice park and restaurant next door. ROOMS Very clean, spacious and good facilities. A bit dark at times. Good aircon. Free safe for valuables. TIPS - Rent a car with Auto Rent A Car - great service and friendly staff - Luggage room available free of charge - If hiking to Pico Ruivo, you really don't need a guide. The route is clear and is almost always busy. GetToHikes bus transfers are recommended and stop near the hotel.
The hotel is in a great location, the apartment/room was perfect with a great view. Reception staff were always helpful and friendly. Cannot recommend the lady at breakfast each morning highly enough - she was the most friendly welcoming person, always a pleasure to say hello in the morning. The breakfast is vast lots of fresh fruit, meat and cheeses, cereals, pastries and hot food and also plenty additionally cooked to order if you require. The pool area is lovely and clean, located on the roof with a very relaxed vibe. About a 25 minute walk into the old town of Funchal, lots of great places to eat nearby the hotel. Only downside, it is next to a road. It is not excessively busy but you can expect some traffic noise but this did not disturb us in any way.
The hotel is in a good location and the sea view room which we reserved had a nice view of ocean. But, I need to mention that this hotel is not a 4 star hotel. The whole building is old and they kept it in an old fashion way. The bath is not good, they don't offer even water in daily service and neither tea. (which is expected from a four star hotel)
The elevator is old and always full, really not suitable for an eleven floor building.
My second stay at Alto Lido this year and it was even better than the first. Staff is professional and polite.
I was kindly surprised with a room upgrade which was beautiful and comfortable. Lovely modern hotel.
I will definitely be back again.
訪訪客Great hotel
The room we booked was not the basic room as shown on your site, but when we arrived at the hotel they said it was due to the price. So paid 24 more for nothing.
We arrived late evening and very tired but received a very warm welcome and equally welcome glass of wine. The gentleman on reception even brought our cases to our room, which was very large and comfortable with a balcony overlooking the pool and the sea. Everything was spotlessly clean. We stayed 10 nights and bedding and towels were constantly changed by a very smiley and hard working member of housekeeping. All staff were friendly and helpful. We only had bed and breakfast but what a treat eating outside overlooking the sea. Food choice at breakfast was excellent and constantly being replenished. Waiters friendly and efficient. Pool area was lovely with nice views and surrounded by palm trees. Saving of sun beds not allowed so all very relaxed. Very clean and tidy. Music some evenings but nothing to disturb other guests. For a largish hotel it still had a very personal feeling. Delilia the customer relations manager was extremely helpful, answering queries and booking restaurants. There were plenty of restaurants within walking distance of tge hotel. Noticed guests with mobility scooters and walking sticks so good to know all people are catered for. Bus stop just outside hotel so apart from walking into Funchal there is good transport available. We loved our stay here.
MMuhammadOne of the main reason why I booked this 4 star hotel was that it said it had a large space gym area as mentioned before booking, so I assumed it being a 4 start Hotel it will have decent weights and machines. However, when I arrived, the gym didn’t have a pull-up bar or a cable machine, the dumbbell weights were very basic that went up to only 10 kg. That is absolutely disappointing considering this was a 4 start Hotel. To be honest the multiuse cable machine is pretty much all you need as it has everything to be exercise all your body parts! I love my pullups hence I had to find a way to do them so I found a metal gate just outside the gym in the tennis court believe it or not I used the gate frame to do my pullups (see picture). Another downfall is that it didn’t have a water fountain in the gym area. You had to go up to the reception and buy bottle of water for €2. Good luck to those who suffer from quick dehydration.
I expected the room to have a kettle which you wouldn’t think twice whether it will have it or not. But guess what? You have to pay extra to have a kettle in your room during your stay between €5 to €7. That’s just jokes, I didn’t know if I should laugh or cry!
Other than that, the staff were very friendly and the location is close to the sea, and approximately 11 minutes drive to the main city area in Funchal.
I’d say the breakfast is good, but the same time pretty standard what you would get in a 3 star hotel. I was expecting better variety. The breakfast is always the same every day. Hardly never changes. However, the dinner menu has a rotation.
Overall, I would give this place 3.5 out of 5!
I hope they can accommodate the above the next time I visit. 
訪訪客I stayed in Windsor hotel for 4 nights during my stay. The hotel is well located in downtown but that’s the only positive aspect. First impression of the staff was not so good, not friendly and my booking was not in the system. The building is very old looking like the 80s or 90s. The room is not comfortable with old furniture and the bed could be much better. The AC is making noise all night even when turned off, a problem said to be structural on the building related with condensation. The restaurant downstairs have good food, but the breakfast was terrible, very basic with no variety. I would suggest you to look for another place to stay to make your stay more pleasant in such a nice island.