弗朗特皇家藍嶺沙道斯希爾頓逸林飯店(DoubleTree by Hilton Front Royal Blue Ridge Shadows)

This was our second stay (same time last year) at this particular DoubleTree hotel. The hotel itself is great and we had high expectations after last year's stay. However, that was not the case this time. Our room was never cleaned after our first night's stay. The shower has large bottles affixed to the shower for Shower Gel/Body Wash (2 of them) and a Cleansing Shampoo. Both body wash bottles (mind you these are 16 ounce bottles) were empty enough that the pump couldn't get anything out of them and they don't come off the wall so you can't shake them. Also, the coffee machine was missing the part that holds the coffee/tea bags so although it would boil the water and put it into your cup(s), the pods/bag had to sit inside your cup and you had to spoon them out yourself. There was only one small bar of soap for the sink and the shower so you needed to make the best of it. None of these are "deal breakers", but I have come to expect better from DoubleTree/Hilton hotels and in particular this one.

Staff seemed perturbed , annoyed when requesting a child crib. The hot tub needs to be cleaned , the whole pool area has a big infestation ; numerous bugs crawling up the glass windows. Plenty of towels to use down at pool, room was spacious and beds comfortable!

De los hoteles mas bonitos que me e hospedado, la cama, la almohadas, todo de 10, el desayuno no lo alcance por pararme tarde pero hasta eso yo creo que estaba bueno!

I couldn't sleep at all because very loud slamming door sounds until 3am. But the room was clean and neat.

Customer service was great! We had our next door neighbors making so much noise around 2 am which woke me up . Breakfast was not so good, good thing I asked just for one time. Checking out was smooth and we were offered extra water bottles to take for our trip. Overall experience was good, definitely, we could stay again here.

Usually we love this property. The staff was very helpful. The restaurant had been closed after I made our reservations specifically asking if it was open they said yes. It closed the week before we arrived. The hot tub did not work. Checked in on Wednesday had to ask for room cleaning on Saturday.

My room's window looked at a concrete wall, the sink was clogged, the phone would not ring the front desk, there were no robes or slippers in order to go to the pool, the pool was cloudy, the hot tub jets were broken and had things floating in it