The positive, Marcia at the front desk was amazing!!! The resort grounds were very nice. The okay, The beach had a wonderful view but you couldn't go in it because it was full of algae. The bad,...I landed at 135pm and got to the hotel at about 2:40pm. Once I checked in, I went to my room and then across the street to a very good little restaurant Sweet and Savory. Then back to the hotel to tour grounds and then dinner at Reggae Beach at 6pm. Once I got home, I seen my card was charged on my arrival date. I instantly emailed the hotel and told them it was not me who charged $95 at the ****** Bar. I provided them with flight information, and other information stating I was no where near the bar and I was just getting to hotel at the time I was supposed to be in the bar and the time I left, I was in a taxi headed for dinner reservations. I was told to bad and here's your receipt. I provided information that it wasn't my signature and they said not there problem! I then contacted AmEx to dispute charge and since the hotel said it was contactless, they couldn't go anything about it and it was up to the hotel. I'm pissed and it's a thief at that hotel in the bar that is getting away with this. And the bill, they only left a $3 tip. On a $95 bill, I would never!!! I'm in F&B so I always tip great.
滿意
103 評價