冰川美景飯店

Sadly, communication with the hotel proved impossible. I was “stranded” down in the town area with the hotel a half hour walk up a steep hill with heavy luggage. Numerous phone call ignored. Eventually managed to get a lift to the hotel. When there, staff were kind and attentive. Accommodation better than average. Next morning I needed a lift into town to catch the bus. No one showed up at Reception at office opening time, not responded to my phone calls. I had to hitch a ride down in to town. Very, very poor communication skills.

Clean property, good facilities although the TV remote didn’t work. Improved exterior since last visit would suggest wooden trellis divides for more privacy between units.

Far too expensive for facilities provided. Half the lights didn’t work. Advertised as luxurious but just a very “ordinary” motel - not even slightly luxurious!!!!!!

It was very disappointing. First, the owners/managers did not speak any English and it was impossible to communicate. Next, the room was very dirty even though it said it was disinfected. It could not have been if we had to wipe all the surfaces and the wipes we used collected so much dirt. The hair dryer had about 2mm of dirt all over it. The tea towels stunk so badly we had to hide them in a cupboard. The dishwashing liquid and body wash were so diluted with water that they just did not soap up to wash anything. And the pillows were as hard as a rock. We are not fussy travellers but we will not be staying here again, and I don’t know how on earth it received a 4.3 star rating from guests.

The room was not very clean. There were stains on bedding and towels. Bedding smelt old/not clean. No heating or cooling. Too far out of town. Did like the view to the glacier at sunset.