薩默塞特-富蘭克林美國長住飯店(Extended Stay America Suites - Somerset - Franklin)

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All good best customer service experience in a quite environment with proximity to vital products its really well suited thanks

My "home away from home!" Bathroom renovations in my house took longer than expected, so I was looking for a reasonably priced local hotel, spur of the moment, for one night. I slept like a baby and would definitely recommend this place!

It was a one night stay so we weren’t expecting nothing glamorous especially for the price. One thing I wish the hotel had was a comfortable bed and breakfast. We woke up with a backache but other than that everything was fine. I liked how the room had a kitchenette and a full fridge in case we had to store food in the fridge or freezer or cook something quick. There was no dish ware in the room so I believe you have to ask the staff for it. The front desk staff were pleasant and gave us a courtesy call before checking out. I also liked that check-in was at 3pm instead of 4pm.

Everything looked so old and unkept Dirty carpet and holes in the walls all And no elevator we were on the 3rd floor Breakfast was a joke only has granola bars

When we arrived to the room there were both dead and alive cockroaches on the refrigerator and countertops. The room had a terrible odor to it and there were two random dirty knives sitting on a countertop next to dead roaches. The towels also had brown stain marks on it. We immediately left and did not spend the night.

Terrible. Everything smelled like ****. Want to set your phone on the table next to your bed? Oops! sorry there isn’t one. Want to sit at the rickety little desk? Sorry, there’s no chair. Want to take a shower? Don’t turn the fan on, or the skunky stench of a hundred rooms will fill the air. This was the most wretched hotel room I’ve ever set foot in. I tried to stick it out for a few hours but I began feeling dizzy from the stink, so I left.

The lights in the elevator were out so it was pitch black. There was a giant hole in the wall in our room. The fire alarms kept going off. I’ll never book here again.

We got to the hotel late after a concert. It was overbooked and we did not get a room. We were forced to drive home late at night which wasn’t planned for.