Sierra
2024 年 6 月 24 日
I was very disappointed about my stay. I checked in on Friday around 4 after driving 7.5 hrs. By 11 as me and my son was laying down I noticed a roach about to go towards his headboard. We packed all our things went to front desk to get our room changed. We went from double beds to 1 king, and instructed to see manager Sat. I went to front desk 1st thing Sat. Just to be informed manager in at 3. I spoke with he gave me run around all day then stated he would call my room to handle his shift would be over at 11p.m. I never heard from him. There was no juice availability for breakfast the excuse was the machine was broken so only coffee water and milk to select from. I had to clean the 2nd room provided shower with Clorox wipes it was dirty with hair inside. I traveled 8 hours for disappointment. My complaint was never addressed and I feel like I wasted my money. I have a 275lb 14 yr old. Why would I want to spend vacation sleeping beside him. Very uncomfortable. This experience will forever be unforgettable.
翻譯