Found this hotel while looking around on Trip Advisor for something near Nashville. It's conveniently located south of music city in the suburb of Franklin. The hotel's exterior, as well as, main lobby are welcoming. Rooms are fresh and clean. The staff were friendly and helpful. There were no bugs to worry about. Our room (328) had a mini fridge (no freezer compartment), comfortable king bed with larger pillows, standing closet, and nice shower. Evening parking is in the parking garage below the hotel. Guests can access their rooms directly from the garage to the desired floor. The breakfast buffet was very good with both hot and cold food choices. Good price, good value.
Took a 91yr old family member with us to visit family in this area. Decided to stay at a different Hilton property this time and we were extremely happy with this choice. A very lovely property and great location. Staff were all very helpful and friendly. The Executive Lounge is a great space for all of us to get together. Enjoyed the buffet both mornings (not included in room cost). Room was very comfortable, bathroom very nice, pillows are comfortable (that never happens!). Having a few issues getting the room charges straightened out but working thru that.
This hotel is in a great location, within walking distance of restaurants. They offered a free dinner on Tuesday night and free breakfast each morning. The hotel personnel are very nice and very welcoming on arrival. We did have a problem with the water temperature in our shower but they handled that immediately after we informed them. My one big disappointment was their bed! It was a king bed but fell to a gully in the middle! It was not comfortable and my husband ended up on the sofa. Their pillows need replacing also as they had a sweaty head smell. If they address these issues, which are big ones, it would be a good hotel. Afterall the job of a hotel is to offer a good night’s sleep. Without a good bed, it is difficult to rest well. We also noticed the carpeting near the elevator was worn so perhaps a redo of this hotel is needed at this time. Marriott is a good brand so I hope they will listen and address these concerns.
訪訪客We hadn't stayed in a hotel since the beginning of the pandemic. Our daughter has anxiety about cleanliness and doesn't like hotel noise. This one was great on both counts! Very clean and very quiet. We only stayed one night on the way down to Florida but would definitely return. Breakfast sandwiches, bagels, muffins for breakfast. They even had live music when we were checking in. Nice hotel!
Terrible!!! A simple one night stay has turned into weeks of headache; from being counseled to the party policy extensively at checkin (solo traveler) to no water in lobby; was told could purchase their Aquafina - i dont Like Aquafina so said no problem I’ll run to store quick; food got delivered when ran to gas station - front desk girl put phone on hold to yell at me for having food delivered, knowing i had Gone to gas station to get water. Surprise!!!! Upon checkout they charged me $300 for “smoking” - wasn’t alerted until called questioning the charge. Front desk refused to transfer myself or Hyatt corporate to a manager. Assistant manager got back 12 days later after multiple emails requesting response. Their story has changed 10 times because the fact is I DONT SMOKE!!!! Hyatt corporate opened a case, submitted complaint about front desk refusing to escalate, and advised i should Submit written proof of lack of smoking; i submitted A lease and multiple other hotel stays, assistant manager keeps making up random rules to support her case. Th fact is i dont Smoke, i didnt Smoke on their property, and she is claiming there was a smell from inside the room. I guess I should take the absentee assistant managers word for it. If you would like to resolve an issue with them; just go to better business bureau. Worst property I’ve ever stayed at.
well, it was satisfactory. it wasn't new or fancy, but affordable & functional. the fridge, microwave, wifi, TV &AC all worked. it was supposed to be an entirely smoking-free location, but the room reeked of it. probably should've requested a different one, but chose to tolerate it. breakfast was ok. mostly carbs, but they did have (powdered?) scrambled eggs & sausage. beyond that, not much keto-friendly...but that was enuf. one knock, i kept trying to book a room with the whirlpool, but it website kept telling me it wasn't available, then offering it at a higher, then again a higher price. so settle for without. its not worth a 60% increase! another knock is the swimming pool was all locked up, dry & being redone (for how long??? much dust visible on the plastic!) overall, was worth the stay & the price, tho not perfect. met my minimum needs.