法蘭克福彌撒飯店 - 美利亞合作飯店的評論

住宿方回覆: 尊敬的賓客，您好！ 感謝您選擇我們的酒店，非常榮幸能為您服務！我們很高興您對房間和服務感到滿意。在您的入住期間，能為您提供舒適的住宿環境和高品質的服務，是我們團隊的榮幸。我們將懷揣着您的這份信任，不斷進步並時刻準備着給您帶來更加完美的服務，期待您的再次光臨！Hotelmanagement

住宿方回覆: 親愛的托馬斯，感謝您對我們酒店的回饋。我們很高興聽到您對我們的接待感到滿意，退房也很順利。我們感謝您對早餐的誠實評論，並願意解決這些問題。在麵包捲方面，我們始終致力於提供新鮮、高品質的產品。我們會將您的意見轉發給我們的廚房團隊，以檢查麵包卷的質量，並在必要時進行改進。我們很遺憾炒雞蛋和培根是冷的。我們將在內部討論這個問題，並尋找方法來確保早餐期間食物的品質和溫度。對於早餐室的工作人員，我們認真對待您的批評，並將進行適當的培訓以優化我們的服務。對於造成您的不便，我們深表歉意，希望您下次入住時我們能夠超越您的期望。祝您旅途愉快，並在未來再次光臨我們酒店。謹致問候， 酒店管理層

住宿方回覆: Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our rooms clean and satisfactory. Our housekeeping team works diligently to ensure that every guest enjoys a comfortable and spotless environment during their stay. We truly regret to hear about your perception of our customer service and the quality of food, as we pride ourselves on our international team's ability to assist guests from all over the world. We are also surprised to learn about your experience with the language barrier, as our staff is typically commended for their multilingual proficiencies, including English. Please rest assured that we take all feedback seriously and continuously strive to provide exceptional service to all our guests. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Hotelmanagement

住宿方回覆: Dear John from Norway, Thank you for your feedback concerning our hotel. We are glad to hear that you appreciated our convenient location near the airport and Frankfurt Messe, as well as our welcoming staff. It's great to know that you found the work desk in your room useful and enjoyed the shower/bathtub combination. However, we understand your concern regarding the absence of a fridge in the room. While we do not offer minibars in our rooms, we do have a 24-hour mini-market in the lobby for any last-minute purchases or refreshments you may need during your stay. We hope this provided a suitable alternative for your needs. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards, Hotelmanagement

住宿方回覆: Dear 176Aymane, Thank you for taking the time to share your review. We are truly sorry to hear that your experience did not meet your expectations. It is surprising to hear your comments about the room temperature and noise level, as our rooms are equipped with individually controlled air-conditioning and double-glazed windows to ensure our guests' comfort. Additionally, we offer earplugs for those extra sensitive to noise. With regards to the breakfast and mattress quality, we typically receive positive feedback for our delicious cuisine and DreamMaker by Melia mattresses, designed for a restful sleep. Although there is no minibar, our 24-hour mini-market in the lobby offers a variety of snacks and drinks for your convenience. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Hotelmanagement

住宿方回覆: Estimada Ximena W, Gracias por el tiempo que ha invertido en enviarnos su testimonio acerca de su estancia en nuestro hotel. Nos complace saber que encontró nuestras instalaciones limpias y las camas cómodas, aspectos que siempre son prioritarios para nosotros. Lamentamos leer acerca de los inconvenientes con la temperatura del agua en su habitación. Quisiéramos asegurarle que ofrecemos habitaciones con control individual de aire acondicionado y doble acristalamiento para garantizar el confort de nuestros huéspedes en todo momento. Su experiencia no refleja los altos estándares que nos esforzamos por mantener. Aunque no se menciona una solución inmediata en el contexto, valoramos mucho sus comentarios y nos permiten seguir mejorando. Agradecemos su comprensión y esperamos en un futuro poder darle de nuevo la bienvenida. Un saludo muy cordial, Hotelmanagement

住宿方回覆: Dear Tatianahaag, Thank you for taking the time to share your feedback. We're delighted to hear that our team members, particularly our Colombian receptionist and the cleaning staff on the 5th floor, made such a positive impression with their helpfulness. Our staff is truly dedicated to providing excellent service, and it's heartening to know their efforts resonated with you. However, we regret to hear your dining experience did not meet your expectations, although our Frankfurt Messe Restaurant prides itself on offering a blend of international and regional cuisine that typically receives high praise from our guests. Furthermore, we're sorry to hear about the inconvenience with the hairdryer in your room. Our rooms are equipped with hairdryers and we usually receive positive feedback about the in-room amenities provided for our guests' comfort. We hope to have the opportunity of welcoming you back for a more memorable stay. Kind regards, Hotelmanagement

住宿方回覆: Liebe 185claudiaw, vielen Dank für diese tolle Bewertung Ihres Aufenthaltes. Wir freuen uns sehr, daß es Ihnen bei uns gefallen hat. Bitte kommen Sie uns bald wieder besuchen. Bis dahin eine schöne Zeit für Sie und herzliche Grüße Martina Müller-Frasch Hotel Manager

住宿方回覆: Dear vicki li, Thank you for the full review. As you already know, FedEx was unable to deliver the package to you. After it came back to us, we sent it to you again at our expense. In the meantime, the glasses have arrived safely. It is a pity that you are making these false accusations publicly here before the matter was finally clarified. We wish you all the best. Yours sincerely Martina Müller-Frasch Hotel Manager

住宿方回覆: Querido/a MoonkyPlata, Muchas gracias por su opinión. Nos satisface que haya disfrutado su estancia con nosotros. Le trasmitiremos a nuestro equipo de recepción y restaurante sus palabras de agradecimiento , seguro les alegrará saber que nuestros esfuerzos sirven para que usted haya tenido una grata experiencia con nosotros. Estaremos encantados de volver a recibirle de nuevo y así poder ampliar sus gratos recuerdos. Un saludo cordial, Martina Müller-Frasch Hotel Manager

住宿方回覆: Dear MyfamilySS Thank you for this excellent review of your stay with us. It is not only a great pleasure for us but also a wonderful motivation that you have enjoyed our services. We hope that you will visit us again very soon. Best regards Martina Müller-Frasch Hotel Manager

住宿方回覆: Dear rubirosas Thank you very much for taking the time to rate your stay with us. We are happy that we could convince you with our service attitude, especially Tamara, who is reallly a great host and person. We are very sorry that the defective air conditioning caused you inconvenience. The experts are already working intensively on the system. It will be repaired as soon as possible. We hope that we will be able to convince you of our efficiency again during your next stay in Frankfurt. All the best for you and kind regards Martina Müller-Frasch Hotel Manager