訪訪客用戶Do NOT book this hotel - consistent terrible subpar service (provide wrong info, didnt communicate essential info, SILENT TREATMENT, slow service, wrong shuttle bus despite verifying twice with 2 different staff, only take down my cocktail order but I didnt get to hold/drink my order) from the reception, guest relations and concierge teams (many staff around but they are really bad at their jobs).
No one takes ownership - talked to 3 different hotel managers (face to face) but new mistakes appear.
Belmond's service -> avoidant style (ZERO follow up from any manager, each said I already spoke to the previous).
Lousy service experience. Utterly disappointed.
Good points - convenient location: (the only hotel) inside Brazil's Iguazu park (but service deteriorates due to no competition) and an excellent spa experience.
Alternative to stay inside Iguazu park - stay at the hotel inside Argentina's Iguazu park.
JJoão Pedro CamachoComfortable and spacious room. A bit old to be honest, but everything works. But not the WiFi 😕 water pressure is very good, breakfast is great. If you are visiting the falls, talk with the reception for advice.
LLuis R. SanchezExelente hotel, a corta distancia de las cataratas y del aeropuerto.
Negativo, ofrecen traslado aeropuerto hotel, pero es engañoso, debes solicitarlo con 2 días de anticipación.
AAttilioIt was an overall good option for what we paid. This is a VERY basic hotel, however you do get your own room, with shower/toilet, we got a 5 bed room just for one night as we just needed a place to crash on route somewhere else, so it was fine. The room has air conditioning too, which worked perfectly, and a garage for the car, so all in all we can't complain.
I would however say again that it is a hotel on the more basic end, but again, good value for money. Breakfast was also decent.