27 評價
沃斯堡南戴斯飯店
沃思堡|距離Melrose Family Fashions0.44km
I’ve never had such a horrible experience. My husband booked this for me without checking the reviews. When you first walk in it looks nice. Nice lobby with new carpet and nice big Christmas tree The gal at front desk was the rudest and unhelpful person I’ve ever dealt with. 1st she had ear buds in and was face timing some guy who appeared to be laying in bed. (I’ll explain shortly how I know that) She didn’t acknowledge me at all, she just stood there staring at me and talking to someone Finally I said I’m here to check in. Her response was just Drivers license. I won’t bore u with all the details but 1- I was not only one there at desk having issues with her. 2- reservation was under husbands name so she was refusing to let me check in. When I told her I knew my husband had told them during reservation he would not be with me. The front desk gal then stuck her phone up to the glass in front of my face. First thing I saw in the corner of the phone was a guy laying in a bed with a blanket on. Originally I thought it was the manager or something. No she was putting the phone to my face with a screen shot of the reservation and proceeded to ask me where on the reservation I saw my name. I proceeded to call my husband who then called reservations. Reservations told her basically to let us check in. When she got off phone she smirked and said they told her she couldn’t do it. LIE!!! Finally reservations rebooked it in my name and after doing a security deposit she let us check in. We got stuck in elevator briefly and when we got to the room it was aweful. My 15 year old niece wouldn’t even sit down in the room. The phone didn’t work and I know at least 2 other rooms had same issue. The carpet had stuff all over it, lamp shades were broken and torn, towel on tub was stained, large stain on the sheet of one bed, paint slopped all over the place. Over all was just horrible. We immediately booked a room at SpringHill Suites. When we went to check out less than an hour after the hour ordeal of checking in and no one was at desk. My mom rang buzzer several times and when front desk gal returned she started yelling at us for ringing it more than once as she was in bathroom. My deposit should have been put back on my credit card thanksgiving day after 11am. 5 days later it still hasn’t been refunded. I will never stay at a days inn again because of this. Not only because of how disgusting the room was but also because how rudely we were treated. It was very obvious that the owners and staff couldn’t care less about the property or the guests. There is no way I would have slept on that bed, showered and sure wouldn’t eat breakfast there. Amazing that they made the effort in the lobby but absolutely none anywhere else. No pride at all 
不錯
55 評價