Kelley
2023 年 6 月 1 日
My stay was very enjoyable. Rooms clean, breakfast was good, hotel quiet, pool clean. Overall nice place. I booked with a 3rd party which changed my dates in the middle of booking so when we arrived at the hotel they had no reservation. I had to call the 3rd party and inform them of THEIR mistake, which booked me for June 24th - 26th when it should have been May 27th - 29th .They were able to fix it with the hotel but it would be a price difference of $86.00 . And a 10 dollar a day pet fee. I paid both. My 2nd day there I was then informed of a mistake. Not 10 dollars a day pet fee, it's 75.00 pet fee. Okay, I draw the line. Y'all's mistake, not mine. I refuse to pay anymore. 2 days after check out, my card was charged the 55 dollars to go with the 20 for the pet fee. A 55 dollar charge that I not only did not authorize but blatantly refused to pay. I give HUGE thumbs down to any company that takes advantage of having your card number and charged unauthorized fees to it. I will never recommend any Hilton Hotel bc of that, nor will I ever stay at another Hilton Hotel bc of this issue.
翻譯