Candlewood Suites 韋恩堡 - NW by IHG

Calvin's stay After staying at a number of Candlewoods i find eachone continues to go down hill. The hotels appears situp for a homeless shelter instead of a hotel. I was expecting more from stay there. I graded each Candlewood to the one i stayed in in Birmingham, Alabama, which is one of the best i have stayed in. I expecting every Candlewood to be the same.

Very easy process to get and check in and out. The room definitely was great exactly as I needed. Staff very friendly.

The staff was awesome. However, the room wasn't ready, they were short staffed and there was underwear left from the last occupant. I believe I am owed some type of refund. A partial refund because the staff was gracious and tried their best. Angie was awesome

Everything was what I expected. While it didn’t bother me, it is fair to note that this location doesn’t have a pool. I thought it did, and then I checked in and realized it did not have one. This might make a difference for families. The building and rooms were clean. The kitchen was ready for use, grill area was great. The gym is small but pretty solid for a hotel. 10/10 highly recommend!

Friendly, helpful staff. Clean, well equipped one bedroom suite. Kind of like a home away from home

I am a corporate account guest at this Hotel. My team and crew stay here for extended stays. It was recently brought up in conversation that each person has been charged a different “incidental” fee at check in. Most of my coworkers stated they were charged $25. I was charged $75. I was also informed by my supervisor that per our corporate contract, we are not be charged out of pocket for such fees. I checked out of my room on 1/21/25, I was informed the $75 charge would be released upon check out. Today is 1/30/25 and I have not received the reversal and my bank has no record of it. I contacted the hotel this morning to inquire about why it has not been received. The front desk agent I spoke with met me with hostility, rudeness, was loud on the phone and hung up on me numerous times when I asked for her name. She refused to take my information for management to contact me and told me no manager would be in today. When I asked about why I was charged more than other guests in my team, she stated they can charge what they feel like charging at checkin. Some are $10, $25 or what they see fit. These were her words, not mine. I realized then she was the agent that checked me in, she is an African American woman. I then asked her again, why was I (the only AA male in my crew) charged more than anyone else at check in. And she restated they charge what they feel like charging. I took this as racial profiling and unfair business practices by making assumptions based on appearance. I called back only to be hung up on and told when I asked for the persons name I was speaking with was told “ I told you that already!” I decided to write this review and post on all media outlets to make the public aware to book with caution and not to expect courtesy or professionalism when dealing with the front desk staff. they will gate keep from management, and if this is a management practice, they are avoiding accountability for their business practices.