勞德代爾堡麗思卡爾頓飯店(The Ritz-Carlton, Fort Lauderdale)

HVAC did not work! Finally got temp down after waiting 3 hrs for engineer but 2 hrs after he lwft stifling hot. Thin walls. Lots of noise. Very hot. No water pressure. I wound up moving to a holiday inn which 2ws significantly less expensive and much more comfortable!

water in tub is gray - loud noise outside for the hvac for an upgraded room - dirty - loud - amenities lacking -I'd rather stay at a Holiday Inn

We paid for the Ritz Carlton experience. When we stay at a Ritz Carlton, we expect top-notch facilities, especially for the rates that they charge. We were very disappointed with the hotel. It’s an OK hotel but it’s not a typical Ritz Carlton property. It is old and dated, and the room was nothing special. If I wanted a room like that, I would’ve stayed somewhere else at a 3 or four star hotel and saved a lot of money. The staff was nice, but it was the little things that were missing. For example, when we arrived at the hotel and went up to our room, the bellman got into the elevator with us with our luggage on a cart. It was tight and crowded. That has never happened to me at another five-star hotel let alone a Ritz Carlton. Typically the bellman will take a separate elevator and meet us at our room. I also requested champagne to be in my room when we arrived because it was my wife’s birthday. The champagne was not in the room when we got there. I also booked dual massages for my wife and I. When we got to the spa, there was a problem with my reservation and they did not have us booked in the same room. When I pointed out this problem, instead of saying, I’m sorry, Mr. Watson let me fix this, they started questioning me about what I booked and how I booked it. They even asked to see my reservation. That’s not the type of customer service I would expect, from a Ritz Carlton staff. Their first response should’ve been. “I’m sorry about that Mr. Watson. Let us fix this.”

It’s a beautiful hotel but pool was under construction & We were never notified by the hotel until check in and then we were stuck with no pool in 90° weather and hearing jackhammering construction at the pool

We had a very inconsistent experience. Housekeeping and front desk seem completely overwhelmed with staff shortage, service by the pool was excellent (thank you Monica, Trevor, Jonathan and McKesson)! Reserving through ******* created huge problems with our 4 rooms and getting the name right on each room. Which meant ordering at bar and restaurant was consistently a problem, internet access in rooms was a problem, as was getting correct bill at check-out. Two of our four rooms received apologies, fruit baskets and notes apologizing for service, but not me - who was the planner and person who orchestrated the trip for 7 people. Very, very inconsistent and disappointing for what we were paying. Oh, bellman lost a jacket, front desk never followed up as promised.

Liked the location and staff members. The rooms were clean. Many things were not right: short on staff at the restaurant - waited 1 hour in the dining room at dinner - ordered drinks and they never showed up - left after 1 hour. The staff that was on hand was helpful. Other problem issues: mold in the ketchup bottle, fly in the tea cup.

the place was not what i expectead