公園宮殿飯店

I would first acknowledge that everyone’s expectations are different, and indeed we all look for different things when booking an hotel. So please don’t write this hotel off just because of my experience. I booked a hotel the was within an easy walk of Florence, which it is, and was affordable relative to other hotels and had car parking. I suppose it was the car parking on site that made me book it and the price- £560 for two nights B&B plus £15 a night for parking. When we arrived I sensed it wasn’t going to be great. The building has that ancient, bordering on run down feel to it. And there used to be the balance - if somewhere looks rustic but is well Maintained and functional that’s great . But if it’s just rustic because it’s received no attention or maintenance for decades then that’s not acceptable to me. Crucially we booked at air conditioned room and the breaking point for me was the 1970s aircon unit that struggled to circulate air and certainly didn’t cool it. The staff tried to convince me it was working but after an hour it was clear the unit was just blowing hot air around the room and everyone had to concede that fact. The one positive was that the hotel didn’t argue when I asked for a refund - the negative being that I had to find a hotel for two nights in Florence after 6pm. For me I would avoid park palace like the plague but if you like run down faulty towers type experiences then this place is for you

Lovely hotel in lovely setting. Good food. Good breakfast. Room lovely we got an upgrade. Walk into Florence not too hard. Surrounding boboli gardens very pretty. Dinner on the veranda overlooking the pool is nice. Friendly staff and waiter.

無可挑剔的歡迎，細心的工作人員。我們非常驚喜地升級到了普通套房。房間寬敞，非常舒適，裝潢迷人，大理石浴室也寬敞明亮。 飯店環境田園詩般，地理位置優越，距離托斯卡納鄉村的老橋 (Ponte Vecchio) 20 分鐘步行路程。 太感謝了 ！

飯店內部的管理和協調/溝通非常差。儘管提前確認了預訂（在出發前一天晚上），但我們在出發/抵達途中被告知，由於房間（過度）入住/預訂，我們必須提前兩晚（比預訂的時間）退房。是飯店本身造成的。 所提到的替代酒店（這兩晚）在任何方面都不符合承諾的品質/標準，簡而言之：欺騙和謊言。建議：永遠不要在這裡預訂。您顯然永遠不確定透過網路和電子郵件向您承諾了什麼。一旦到達現場，您就無法抵抗酒店的突發奇想和選擇。一個被警告的人算兩個...

飯店房間很大，床很舒服，早餐很差，甜食很少，最令人失望的是在詢問資訊時，我們被告知價格是兩晚，但結果只是一晚。不可能不理解這個問題，因為我們已經重複了很多次了。

飯店位於米開朗基羅廣場上方，距離老橋 (Ponte Vecchio) 僅幾分鐘步行路程。 它位於瑞士領事館內，擁有一個帶游泳池的美麗花園。房間很大，但有一些組件需要更新或維護。 專業的員工，隨時準備好並關注客戶的需求。 完整豐富的歐陸式早餐。 遊覽佛羅倫薩的絕佳位置，但房間並非完美無瑕