百合飯店(Lilium Hotel)

Tromperie sur la prestation proposée. Réservation sur Booking avec une chambre triple avec salle de bain privative. A l'arrivée chambre triple avec salle de bain au bout du couloir. L'hôtel n'avait pas du tout précisé ce désagrément et n'a pas voulu résoudre ce problème en nous proposant un logement correspondant à notre réservation. Aucun dédommagement de la part de l'hôtel ni de Booking ( malgré les 45 min de communication téléphonique) . Cet avis est notre seul moyen de contestation. Sans oublier de mentionner la pluie qui passait par les menuiseries et ruisselait sur le mur. Hôtel à fuir absolument pour sa malhonnêteté et sa mauvaise foi.

Wir hatten ein Dreibett-Zimmer gebucht. Allerdings wurde uns vor Ort gesagt, dass das Badezimmer außerhalb des Zimmers den Flur runter gelegen ist. Das war in der Beschreibung des Hotels und unserer Buchung nicht erwähnt! Auch der Zustand des Badezimmers war nicht akzeptabel. Es gab andere Zimmer mit mehreren Betten, die alle das Nad im Raum hatten. Uns kam es vor, als hätten wir ein Notzimmer bekommen, weil die anderen ausgebucht waren. Das Zimmer hatte noch nicht mal eine Nummer… Das Zimmer war auch sehr spartanisch eingerichtet. Insgesamt nicht das, was wir gebucht hatten. Auch die Gegend, in der das Hotel liegt, ist nicht die schönste.

The location of the hotel is really close to train station and all attractions. The staff are really friendly and helpful. The breakfast was fine. The lift is temperamental, so this hotel will not suit anyone with mobility problems. Also, as we were leaving mid June, some remedial works were beginning - painters etc. So this may be a consideration for you. I would stay here again.

I would like to share the strangeness I experienced in this hotel. It was ridiculous to have our toilet and bathroom in a separate place at the end of the hallway even though I got standard room service. I had to accept as they said there was no other place and I would stay for 2 days.

Service is terrible. We tried to check in at 8pm. There is no open reception. Every door is closed. No one is answering the phone. Waited 40 min at the door and reception came by with some other people. Seems reception is common for multiple hotels and she stays in a different hotel which was never mentioned nor contact details are provided. The room we got seemed to be the last one and later realized its the worst one. There is no attached bath for this room. This one has a bathroom down the hall and needs to carry a key to open and close it. Which is the same case for your room as well. The bathroom is not even clean. No bath soap or shampoo is provided. Brunch food is decent and in the mornings all doors are open and service is available for check-in. So beware if you are coming in late hours for check-in and be sure your room had an attached bath, not like us.

Camera squallida ( probabilmente un ex deposito!!!) , arredata male, tende strappate, condizionatore distrutto, buchi nel muro e...... SENZA BAGNO IN CAMERA!!!!!!!! Il bagno ,un buco vergognoso con tubi a vista , forse 1 metro x 2 , era in fondo ad un corridoio ad oltre 10 metri dalla camera. Ovviamente NON RIPORTATO NELLA DESCRIZIONE. Certamente la peggiore esperienza.....

Abbiamo soggiornato presso questo hotel vicino alla stazione per 2 notti. Quattro amiche in camera famigliare semplice, abbastanza spaziosa, non particolarmente curata ma pulita. La colazione molto buona e variegata, sia dolce che salata: merita. Prezzo onesto. Possibilità di lasciare le borse dopo il check out. Unica pecca: gli infissi. Si sentiva tutto il rumore dalla strada e si faceva un po di fatica a dormire.

camera squallida, mal tenuta . Tende strappate, buchi nel muro, condizionatore inguardabile, rumorosità ,infissi disastrati, ASSENZA DI BAGNO IN CAMERA!!!! CONDIZIONE NON SPECIFICATA ALL'ATTO DELLA PRENOTAZIONE!! BAGNO ESTERNO ALLA CAMERA AD OLTRE 10 METRI. VERGOGNOSO !! TUBI ESPOSTI , DIMENSIONI FORSE 1 X 2 METRI....

En términos generales, el alojamiento fue bueno, si bien sabia las condiciones de la habitación contratada (habitación triple con baño externo, privado) no imagine que el baño estaria tan lejos de la habitación, lo que si destaco es que estaba limpio y ordenado, la una objeción es que la ducha mereceria ser reparada, ya que el agua salia en poca cantidad. El edificio es antiguo, comprensible estando en una ciudad como Florencia. Y el ascensor no funciona (por lo que he leido, hace un tiempo que esta asi y sigue sin ser arreglado), destaco esto porque hay que subir 2 pisos o en su defecto 3 para llegar al alojamiento, asi que no lo recomiendo para ir con personas mayores. Para destacar del alojamiento es la ubicación respecto a la estación de trenes y del centro.