奧特拉諾皇宮-德波卡公寓

Gulia & Guissepe were so friendly and accommodating during our check in and stay. Great hidden gem as the property asked all to keep silence; great to have a quiet sanctuary away from the hubbub of city life! Nice view from our #5.

Excelente hospedagem em Firenze Muito bem situado, perto de tudo. Extremamente limpo e aconchegante, com decoração equilibrada entre passado e tempos atuais, nos sentimos muito confortáveis. E obrigada Giuliapor sua simpatia e atendimento impecáveis.

Arrived on a dark wet evening (not their fault!) to a rather spooky entrance hall and immediate demand for city tax in cash where previous hotels had added it to the bill at the end. While we were there the front door mechanism broke so not sure how secure it was. This had been listed as a hotel on *******, but is actually just rooms, as is the floor below. No staff present after 7pm, no optional breakfast or room service or cashless as advertised. The woman on reception claimed they kept trying to make changes to their listings but the sites don't post them - however this should be their problem, not ours. It felt like a house when the removal men have taken away most of the furniture. The room, with fresco as advertised, had once been grand but was now very sparsely furnished with cheap stencilled furniture. No drawers at a useful height, the safe didn't work and there was nowhere comfortable to sit, and a peculiarly high bed I had to clamber on to - but comfy and clean once there. Useful fridge, generous tea/coffee provision, everything clean. The rocking bidet was a bit alarming but the bathroom was otherwise good. Our room overlooked the garden (of another property) and was quite quiet but street view rooms would be noisy. Perhaps we're just not hip enough for the cool, crowded Oltrarno district.

Read the reviews on Booking, which are from people who have actually stayed in this dump — which we pointed out to the nasty receptionist was listed as a four-star hotel and priced like one. The photos are wildly misleading. The garden view and entrance are for a private home; there is no outdoor space. The interior of the building is creepy and decrepit. The rooms are cheaply and sparsely furnished. Drawers were too small for the cheap armoir and left a gap of several inches. Shower was the size of a phone booth and made of cheap plastic. Bathroom tile was mismatched and there was not a single hook. Had to request adequate towels. Nothing to eat or drink, no services provided by reception. Received a plate of napkins when we requested a box of tissues from the very put-out woman at reception. I speak Italian and have been traveling in Italy for 40 years and never had an experience like this. We checked out early and refused to pay for the remainder of our stay on the grounds that we did not get anything close to the level of service provided and the receptionist repeatedly threatened to call the police. We invited her to do so, in Italian. It never happened.

Excellent property . Felt like staying in a palace . Huge room . Kudos to Julia at the front desk !