佛羅倫薩 W 飯店

Ho prenotato x una colazione e ci hanno dato un tavolo vicino alla vetrata. Troppi spifferi. Abbiamo ordinato 2 portate ed una è arrivata dopo 15 m . L'altra era ormai fredda. Si sono offerti di rifarla ma è tornata fredda come prima. Buffet... Sinceramente niente di che.. gentile il personale e nonostante tutto buone le portate.

N'y allez pas pour vous reposer ! Après une journée de visite et de marche dans la ville, n'espèrez pas vous reposer dans votre chambre...le rooftop déploie ses decibels et sa musique ! Pas de la musique d'ambiance non, c'est night club en plein air et tant pis pour les clients dans leur chambre. A fond ! Ok pour les jeunes , familles ce n'est pas pour vous. Dommage...

The hotel is convenient, right in the heart of the city. We even found a ramp that goes straight into the underground mall connected to the train station! The room is stylish and modern, but does not feel very W to me - more like a JW Marriott or maybe fit better under Autograph or Tribute. As a Bonvoy Titanium, I didn’t get any upgrades. The deluxe room offered is quite functional though. The shower is huge and really nice. The only downside is that the hallway can be a bit noisy sometimes. The staff is mostly friendly. Being transparent is great, but it’s not an excuse for not being able to deliver as a higher-end hotel. We got an email a week before our arrival saying the hotel is in “soft opening” and that one restaurant and the rooftop are not open yet. The breakfast menu needs some work - we ordered almost everything during our stay, and the food wasn’t either traditional or creative. Tasty is just okay. The flow at the hotel can be a bit weird, and you’ll mostly use the restaurant entrance to get inside. Staff are mostly very attentive, but small issues do occur at breakfast (quiet slow and got the wrong order) and at the lobby (water due to the rain.)

We stayed here for our honeymoon and it was absolutely amazing! The staff was so kind and welcoming. They really made us feel special. In addition, they helped me with a few surprises (flowers, champaign, etc.) for my bride upon arrival. The hotel/room was very clean and elegant. Even if it was just the soft opening, it was already top-notch service and cuisine. Centrally located as well, you can just walk everywhere. Highly recommend W Hotel for a romantic getaway or just a regular visit to Florence!