佛羅倫薩95號州際公路和20號州際公路市民中心智選假日飯店

Loved our first floor room! It was so easy for our son, who is a power wheelchair user, to get to the hot tub. The pool and hotub were definitely a highlight of our stay there. But the staff was the best part. The hotel should give them all raises to retain them. They were so friendly and helpful. Our only complaint was that the temp control handle in the shower seemed to be broken. If we didn’t keep turning it back towards cold, we’d get scalded. It just wouldn’t stay put. Our stay was so pleasant that we are staying there again next weekend on our return trip.

Wonderful stay. The hot tub was hot and working well. Thank you to the pool person who takes care of it. Great job! So often I pick a hotel because it has a hot tub and then on site it's either under repair or barely warm. Also, I appreciate that the hotel recycles; it's unfortunate how many hotels don't bother with that. In the breakfast area it might be helpful to make the recycle sign more clear because it seemed like some patrons thought it was another trash can.

NO KIDS! The receptionist was extremely RUDE. She wanted to charge me an additional $200 for having small children and not living far enough away from the hotel. Upon entering the hotel there was a bad smell. Then hearing the news of the additional fee nearly $500 for a room at the holiday inn for ONE night. I declined the offer and she "as a courtesy" cancelled my reservation even though I had cancel protection. I would never recommend anyone stay here!

Unreasonable policies led to an unexpected charge at check-in, which left a disappointing impression. To enhance the guest experience, the receptionist staff would benefit from additional customer service training and a greater sense of empathy, especially given their roles in the hospitality industry.